Integrated Lifestyle Advisor

Golearnleicestershire; Glenfield; On-site; GBP 28,000 - 29,000; Full time

Job summary

Leicestershire County Council is seeking an Integrated Lifestyle Advisor for the First Contact Plus service in County Hall, Leicester. You will triage and signpost residents to support services, gathering and validating information to meet individual needs.

The role requires strong communication skills, experience in customer-facing settings, and proficiency with Microsoft Office. Flexible working options may be discussed with the team lead.

Qualifications

• NVQ in Business Administration or equivalent qualification.
• Experience liaising with customers using a variety of methods.
• Experience in a customer facing role.
• Experience accurately capturing, storing and retrieving information to meet organisational and customer needs.
• Excellent communication skills both written and verbal.
• Be competent in using Microsoft Office applications including Word and Excel.
• Able to adapt to dealing with all kinds of customers in order to assist them adequately.

Responsibilities

• Communicate with customers through various methods to ascertain needs and provide appropriate support.
• Offer referrals and signposting to services as part of First Contact Plus.
• Handle queries in a fast-paced environment while ensuring accuracy and compliance.

Skills

Customer liaison

Communication

Microsoft Office

Customer-facing

Data capture

Education

NVQ in Business Administration

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA

Salary: £27,717 - £29,076 per annum (pro-rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 25th September 2026

Interview Date(s): TBC 6th October 2026

Are you looking for a rewarding career where you can make a difference to residents of Leicestershire

Are you looking to work in a fast paced environment with variety and challenge?

About the Role

First Contact Plus is a triage an signposting service for residents of Leicestershire offering them referrals and signposting to support services around a range of issues. As an Integrated Lifestyle Advisor you will be communicating with customers through a range of different methods to ascertain their needs and support them appropriately. The range of support we offer includes Improving Health, Benefits, Debt and Managing Money and Feeling Safe to name a few.

About You

To apply for this post, you must have:

• NVQ in Business Administration or equivalent relevant qualification or relevant experience
• Experience of liaising with customers using a variety of methods
• Experience of working in a customer facing role or environment
• Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs
• Excellent communication skills both written and verbal
• Be competent in using Microsoft Office applications including Word and Excel
• Able to adapt to dealing with all kinds of customers in order to assist them adequately

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Danny Saines - Operations Manager - Integrated Lifestyle Services

Telephone: [phone]

Email: [e-mail]