Integrated Lifestyle Advisor

Leicestershire County Council; Glenfield; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Disability Confident Employer

Job summary

Leicestershire County Council is seeking an Integrated Lifestyle Advisor based at County Hall, Leicester. You will triage residents, signpost to a range of support services, and tailor referrals to individual needs.

The role requires an NVQ in Business Administration or equivalent, strong communication skills, and proficiency with Word and Excel. The council offers flexible working discussions and commits to inclusive public services.

Qualifications

• NVQ in Business Administration or equivalent qualification or relevant experience
• Experience liaising with customers using various methods
• Experience in a customer facing role or environment
• Experience capturing, storing and retrieving information to meet needs
• Excellent written and verbal communication skills
• Proficient in Microsoft Word and Excel
• Able to adapt to diverse customers to assist them effectively

Responsibilities

• Communicate with customers to assess their needs and provide appropriate referrals
• Signpost and refer residents to support services across health, benefits, debt and safety
• Accurately capture and retrieve information to meet organisational requirements

Skills

Customer liaison

Communication skills

Administrative experience

Data handling

Microsoft Office

Education

NVQ in Business Administration

Tools

Word

Excel

Job description

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA

Salary: £27,717 - £29,076 per annum (pro-rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 25th September 2026

Interview Date(s): TBC 6th October 2026

Are you looking for a rewarding career where you can make a difference to residents of Leicestershire

Are you looking to work in a fast paced environment with variety and challenge?

About The Role

First Contact Plus is a triage an signposting service for residents of Leicestershire offering them referrals and signposting to support services around a range of issues. As an Integrated Lifestyle Advisor you will be communicating with customers through a range of different methods to ascertain their needs and support them appropriately. The range of support we offer includes Improving Health, Benefits, Debt and Managing Money and Feeling Safe to name a few.

About You

• NVQ in Business Administration or equivalent relevant qualification or relevant experience
• Experience of liaising with customers using a variety of methods
• Experience of working in a customer facing role or environment
• Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs
• Excellent communication skills both written and verbal
• Be competent in using Microsoft Office applications including Word and Excel
• Able to adapt to dealing with all kinds of customers in order to assist them adequately

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For More Information Or An Informal Discussion, Please Contact

Danny Saines - Operations Manager - Integrated Lifestyle Services

Telephone: [phone]

Email: [e-mail]

About Us

About Leicestershire County Council

At Leicestershire County Council, we’re committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

Benefits

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process

Our Organisational Values

Our Employee Benefits

Working for Us