Insurer Relationship Assistant

Miller; Greater London; On-site; GBP 36,000 - 60,000; Full time

Benefits offered by this job

Pension match

Private medical

Medicare cash plan

25 days holiday

Life assurance

Income protection

Critical illness cover

Enhanced parental leave

Job summary

Miller, headquartered in London, is seeking an Insurer Relationship Executive to support the Market Management team with administrative relationship management across Miller's insurer partners. You will help monitor insurer performance, coordinate events, manage the team inbox, and contribute to dashboards and insights that guide cross-unit engagement.

The role offers a collaborative environment with exposure to international partners and a benefits package including pension, health cover, and

Qualifications

• Relevant degree or equivalent experience desirable.
• Progress towards or willingness to undertake insurance qualifications desirable.
• Experience producing reports, presentations and briefing papers.

Responsibilities

• Provide diary management and coordinate senior meetings with multiple stakeholders.
• Organise market management events and act as coordination point for the team.
• Serve as marketing liaison to align outputs with the Miller brand.
• Coordinate with finance to ensure invoices are issued and paid on time.
• Take minutes for large meetings and track actions to completion.
• Support projects such as surveys, newsletters and presentations.
• Maintain the team inbox and respond to communications promptly.
• Develop and maintain insurer partner relationships across Miller's units.
• Produce management information and insights from internal dashboards.

Skills

MS Word

MS Excel

PowerPoint

Attention to detail

Communication skills

Stakeholder management

Data interpretation

Team collaboration

Discretion

Education

Relevant degree

Insurance qualifications desirable

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About us

Headquartered in London, we operate internationally and at Lloyd's. With a global team of over 1000 people and 10 international offices, we're able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we've been industry leaders in a variety of specialist areas.

Working here

A career with us means the freedom to flourish. Whether you're beginning your journey or ready to make your next move you'll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We're a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you'll do

Working within the Market Management team to support the management and development of strong, productive relationships with Miller's strategic insurer partners from an administrative perspective. The role will help improve coordination, visibility and commercial discipline across Miller business units and corporate entities, ensuring insurer engagement is consistent, insight-led and aligned with client and business objectives.

The Insurer Relationship Executive will provide analytical, operational and relationship-management support, helping to monitor insurer performance, maintain relevant agreements and contribute to insurer plans and communications.

Role Responsibilities

• Provide diary management support for the team, securing slots for senior meetings involving multiple stakeholders.
• Organise varied market management events, both internal and external, working as the coordination point for the team.
• Act as our marketing liaison, working with marketing to ensure the teams output aligns to the Miller brand.
• Work with our internal finance team and external contacts to ensure all invoices are sent to relevant parties and paid in a timely fashion.
• For large scale meetings, take minutes and actions and share with all attendees, following up on actions to ensure executed.
• Support on projects such as surveys, newsletters, presentations, acting as the coordination point.
• Manage the team inbox to ensure all communications are responded to.
• Support the development and maintenance of relationships with Miller's key and developing strategic insurer partners.
• Produce accurate management information and insight on insurer relationships, utilising our internal data dashboards,
• Analyse insurer data to identify trends, opportunities, risks and areas requiring action or escalation.
• Support the provision of cross-business-unit insurer insight, helping colleagues understand insurer appetite, capabilities, performance and strategic priorities.
• Act as a connector across Miller, bringing together relevant expertise from different business units to support coordinated insurer engagement and cross-sell opportunities.
• Help ensure strategic insurer partners are approached in a joined-up, commercially effective and relationship-led manner.
• Maintain accurate records of insurer contacts, relationship activity, agreements, performance information and action plans in relevant systems.
• Contribute to the preparation of presentations, reports and briefing papers for senior internal stakeholders and insurer partners.
• Support the promotion of greater coordination, visibility and discipline across business units and Miller corporate entities.

Qualifications, knowledge and experience

Qualifications

• Relevant degree, professional qualification or equivalent experience is desirable but not essential
• Progress towards, or willingness to undertake, relevant insurance or professional development qualifications is desirable.

Knowledge and skills

• Strong knowledge of Microsoft Word, Excel and PowerPoint.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Confident presentation skills and stakeholder-management capability.
• Analytical mindset, with the ability to interpret data and communicate findings clearly.
• Proactive, collaborative and able to work effectively across multiple teams.
• Professional, discreet and comfortable working with confidential commercial information.

Experience

• Experience of producing reports, presentations, meeting documents that communicate information clearly.
• Comfortable producing data with the ability to turn it into straightforward, useful insights for the wider team to use.
• Strong organisational skills, with the ability to handle several tasks and deadlines at once.
• Confident communicator who can present information clearly and build positive working relationships to stakeholders.

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don't hesitate to let us know.