Claims Technician

Miller Insurance Services LLP; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension match

Private medical insurance

Leave 25 days

Life assurance

Income protection

Critical illness

Enhanced parental leave

Job summary

Miller Insurance Services LLP, headquartered in London, is seeking a proactive claims assistant to provide prompt, accurate claims service for Miller, its clients and the market. Based in London, you will support processing, enquiries, and liaise with placing teams to ensure client requirements are met.

The role offers a comprehensive benefits package and opportunities to develop within an international broking environment, with focus on service standards, compliance with Lloyd’s byelaws and FCA

Qualifications

• Enthusiastic and able to demonstrate initiative and self-motivation.
• Organised with excellent attention to detail.
• Experience of working in insurance or claims is advantageous.
• Experience in an office or corporate environment is preferable.

Responsibilities

• Provide swift response and settlement of claims while maintaining service standards.
• Ensure timely processing of all claims documents and answer enquiries relating to claims processing.
• Handle client monies securely and proactively manage payments.
• Maintain and update in-house systems.
• Liaise with placing teams and Miller to ensure client requirements are met.
• Prepare statistical claims data for internal and external use.
• Maintain strong client and market relationships as appropriate.
• Perform quality control checks on all documentation.
• Comply with Lloyd’s byelaws and FCA rules and Miller policies.
• Promote Miller brand and values to enhance Miller’s reputation in the market.

Skills

Initiative

Attention to detail

Claims experience

Organised

Job description

Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsureds. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here:

A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you'll do

To assist in providing a prompt, accurate and efficient claims service for the benefit of Miller, its clients and the market.

Role Responsibilities

• Ensure a swift response and settlement of claims, whilst constantly reviewing service standards
• Ensure timely processing of all claims documents and answer enquires relating to claims processing
• Ensure the secure, efficient and auditable handling of client monies and proactively manage payments
• Maintain and update in-house systems
• Liaise with placing teams and other areas of Miller to ensure overall client requirements are met
• Prepare statistical claims data for both internal and external use
• Maintain strong client and market relationships as appropriate
• Perform quality control checks on all documentation
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market

Experience

• Enthusiastic, and able to demonstrate examples of initiative and self-motivation
• Organised and able to manage deadlines, with excellent attention to detail
• Experience of working within an insurance role desirable, and Claims experience is advantageous
• Experience of working in an office or corporate environment preferable

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.