Client Support- Management Services

Miller; Ipswich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

10% pension contribution

Private Medical Insurance

Minimum of 25 days annual leave

Life Assurance

Enhanced family leave

Income Protection

Critical Illness cover

Enhanced Maternity, Paternity Adoption

Job summary

A leading firm in the insurance sector based in Ipswich is looking for a Client Support professional. The role involves providing effective account management support and understanding client needs. Applicants should have A Levels, client management skills, and relevant experience in the Lloyd's market. The position offers a competitive salary along with a comprehensive benefits package including pension contributions, private medical insurance, and generous leave policy.

Qualifications

• Experience in technical roles within Lloyd's/London market insurance preferred.
• Experience in processing, slip production, or renewals highly desirable.

Responsibilities

• Understand clients' business and support their needs.
• Prepare accurate client documentation in a timely manner.
• Coordinate with teams to ensure smooth processing of insurance placements.
• Liaise with Account Executives / Client facing teams to gather information for market documentation.
• Develop and produce bespoke wordings for clients and other wording products as required.
• Ensure agreed wording changes are incorporated within contracts as required.
• Support the creation of presentations for new and existing clients.
• Prepare accurate and timely production of client documentation (Market Reform, Contracts, Evidence of Cover, Policies, slips)
• Provide suggestions as to how cover can be enhanced where appropriate.
• Ensure market documentation is closed in a timely manner, noting Premium Payment Warranty provisions.
• Liaise with appropriate teams to assist delivery and processing of insurance placements.
• Maintain accurate e-files (FLEX) and workflow and provide updates to management.
• Liaise with compliance to ensure procedures are followed.
• Accurate input and recording of data in systems, including processing of premiums.
• Market with Xchanging and monitoring of signings as appropriate.
• Liaise with other teams to ensure PPW’s are met.
• Perform quality control on documentation prior to broking.
• Review and resolve technical questions from clients, markets, and operations to protect client interests.
• Undertake second pair of eyes checks at placement stages.
• Maintain slip and contract through quote and placement process (automation/e-platforms).
• Organise wordings reviews with Specialists/Client teams.
• Facilitate Endorsements / MTA where necessary.
• Assist with resolution of contractual issues.
• Provide support to tender presentations.
• Undertake overseas/electronic marketing of risk where necessary.

Skills

Knowledge of Lloyd's and London insurance

Microsoft Office skills

Client management

Education

A Levels (or equivalent)

CII qualification progress

Tools

Microsoft Office

Job description

Miller is hiring for a Client Support role, to provide prompt, accurate and effective account management support directly to clients and client facing teams.

Role Responsibilities

• Understand the clients’ business and risk management needs and support the delivery of those needs through the provision of ongoing service
• Initiate and keep track of impending renewals, gathering renewal information in good time to enable terms to be obtained and firm orders placed
• Liaise with Account Executives / Client facing teams to ensure all relevant information is gathered in the preparation of market documentation (Renewals, Endorsements etc) and that it matches the client/markets requirements
• Develop and produce bespoke wordings for clients as well as developing other wording products as required
• Ensure agreed wording changes are incorporated within contracts as required
• Support the creation of presentations for both new and existing clients
• Prepare accurate and timely production of client documentation (Market Reform
• Contracts, Evidence of Cover, Policies, slips, wordings clauses etc) in accordance with client and market needs.
• Provide suggestions as to how cover can be enhanced where appropriate
• Ensure that market documentation is closed in a timely manner, making particular note of Premium Payment Warranty provisions and contract certainty deadlines, diarising as appropriate
• Liaise with appropriate teams to assist the delivery and processing of insurance placements
• Maintain accurate and concise e-files (FLEX) and workflow using appropriate corporate document management systems, as well as providing updates and progress reports to management when required
• Liaise with compliance to ensure all procedures are followed
• Accurate and timely input and recording of data in all applicable systems, including processing of premium, submission of documentation for London
• Market with Xchanging and monitoring of signings where appropriate
• Liaise closely with other teams to ensure PPW’s are met
• Perform quality control checks on all documentation (slips and wordings) prior to broking
• Review, monitor and provide resolution to technical questions from clients, markets, credit control, claims and the business unit, to ensure that the client’s best interests are maintained
• Undertake / authorise second pair of eyes checks at relevant stages of the placement process
• Maintenance of slip and contract through quote and placement process using automation or e-platforms as necessary (ie PPL)
• Organise and assist with wordings contracts reviews in conjunction with Specialist and or Client teams
• Facilitate in the creation of Endorsements / MTA where necessary
• Assist with resolution of contractual issues
• Providesupport to tender presentations
• Undertake overseas / electronic marketing of risk where necessary

Qualifications

• A Levels (or equivalent)
• CII qualification progress desirable

Knowledge

• Knowledge and understanding of Lloyd's, London and international insurance
• Sound knowledge of Microsoft Office

Experience

• Experience in a technical role within Lloyd's/London market insurance preferred
• Experience in a processing, slip production, or undertaking renewals is highly desirable

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

Miller is committed to providing equal opportunities to all applicants and to creating an inclusive working environment for all.