Claims Technician

Miller; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

10% pension contribution ( Miller )

Private Medical Insurance

Medicare cash plan

25 days annual leave (flexible)

Life Assurance

Income Protection

Critical Illness cover

Enhanced Maternity, Paternity Adoption

Job summary

Miller, based in London, seeks an enthusiastic claims professional to provide prompt and accurate claims service for Miller, clients and the market.

Role focuses on swift settlement, processing, client money handling, and collaboration with Miller's teams to meet client requirements, while upholding regulatory and internal standards.

Qualifications

• Experience in insurance claims desirable; direct claims handling is advantageous.
• Experience in an office or corporate environment preferable.
• Strong organisational skills with the ability to meet deadlines and maintain accuracy.

Responsibilities

• Ensure a swift response and settlement of claims while maintaining service standards.
• Ensure timely processing of all claims documents and answer enquiries relating to claims processing.
• Ensure secure, efficient and auditable handling of client monies and manage payments.
• Maintain and update in-house systems.
• Liaise with placing teams and other areas of Miller to meet overall client requirements.
• Prepare statistical claims data for internal and external use.
• Maintain strong client and market relationships as appropriate.
• Perform quality control checks on all documentation.
• Adhere to Miller policies, procedures, training material and controls including legal and financial crime compliance.
• Comply with external rules like Lloyd's byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller's reputation in the market.

Skills

Enthusiastic

Organised

Attention to detail

Initiative

Self-motivation

Job description

About us:

Headquartered in London, we operate internationally and at Lloyd's. With a global team of over 1000 people and 10 international offices, we're able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsureds. For over 120 years we've been industry leaders in a variety of specialist areas.

Working here:

A career with us means the freedom to flourish. Whether you're beginning your journey or ready to make your next move you'll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We're a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you'll do

To assist in providing a prompt, accurate and efficient claims service for the benefit of Miller, its clients and the market.

Role Responsibilities

• Ensure a swift response and settlement of claims, whilst constantly reviewing service standards
• Ensure timely processing of all claims documents and answer enquires relating to claims processing
• Ensure the secure, efficient and auditable handling of client monies and proactively manage payments
• Maintain and update in-house systems
• Liaise with placing teams and other areas of Miller to ensure overall client requirements are met
• Prepare statistical claims data for both internal and external use
• Maintain strong client and market relationships as appropriate
• Perform quality control checks on all documentation
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd's byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller's reputation in the market

Experience

• Enthusiastic, and able to demonstrate examples of initiative and self-motivation
• Organised and able to manage deadlines, with excellent attention to detail
• Experience of working within an insurance role desirable, and Claims experience is advantageous
• Experience of working in an office or corporate environment preferable

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don't hesitate to let us know.