Account Handler - Global

Miller; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Pension 10%

Private medical insurance

Medicare cash plan

25 days annual leave

Life assurance

Income protection

Critical illness cover

Enhanced parental leave

Job summary

Miller is a London-based independent (re)insurance broker with a global presence, offering advisory services from Brussels to Bermuda. This role focuses on understanding client needs and delivering effective insurance solutions, while coordinating renewal timelines and maintaining precise client and policy records.

You will work with compliance and operations teams to ensure successful placements, uphold regulatory standards, and strengthen client relationships to grow Miller's business across

Qualifications

• Experience in insurance/broking operations.
• Strong attention to documentation and data accuracy.
• Ability to manage renewal timelines and client information.
• Excellent communication with clients and internal teams.

Responsibilities

• Support clients by understanding their needs and delivering effective solutions.
• Manage renewal timelines and information to ensure policies are renewed efficiently.
• Prepare and maintain accurate client, policy, and market documentation.
• Assist with presentations and materials for prospective and existing clients.
• Collaborate with technical, compliance, and operational teams to support placements.
• Maintain accurate records and ensure data is updated across systems.
• Perform quality checks to ensure documentation is complete and accurate.
• Identify opportunities to strengthen client relationships and drive business growth.
• Adhere to Miller policies, procedures, and regulatory requirements (Lloyd’s byelaws, FCA rules).
• Promote Miller brand and values in the market.

Skills

Client needs understanding

Renewal management

Documentation accuracy

Presentations

Cross-functional collaboration

Client relationship

Compliance awareness

Data integrity

Job description

About us

About us:

Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsureds. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here

Working here:

A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you’ll do

Miller has an extensive office presence in Europe, including Paris, Marseille, Brussels and Geneva. Europe is primarily focused on Facultative Reinsurance business and Credit and Political Risks.

Role Responsibilities

• Supporting clients by understanding their needs and helping deliver effective solutions.
• Managing renewal timelines and gathering information to ensure policies are renewed efficiently.
• Preparing and maintaining accurate client, policy, and market documentation.
• Assisting with presentations and materials for both prospective and existing clients.
• Working with technical, compliance, and operational teams to support successful insurance placements.
• Maintaining accurate records and ensuring data is updated across relevant systems.
• Carrying out quality checks to ensure documentation is complete and accurate.
• Identifying opportunities to strengthen existing client relationships and support business growth.
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market

Benefits

Benefits

On top of a competitive salary we offer a fantastic benefits package including:

• 10% pension contribution from Miller. In addition, Miller will match any employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave (with flexibility to buy more)
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity Adoption and Shared Parental Leave

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.