Claims Handler

Miller; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Miller, headquartered in London, seeks a claims professional to manage large outside of authority claims for clients across Canada/USA. You will negotiate with markets to protect client interests, provide informed advice on claims, and ensure accurate documentation and processing. Experience in North American markets is valued in a fast-paced, global team.

Join Miller to contribute to high standards, client satisfaction and robust controls while upholding Lloyd’s and FCA regulatory requirements.

Qualifications

• GCSE English and Maths at grade C or above.
• CII qualifications desirable, but not essential.
• Knowledge of the North American Insurance Market.

Responsibilities

• Ensure swift response and settlement of claims with high professionalism.
• Negotiate claims with markets to maximise client retention.
• Advise clients on claims where required and process documents timely.
• Maintain and update in-house systems and client records.
• Collaborate with Miller teams to meet client requirements.
• Prepare statistical claims data for internal and external use.
• Promote Miller brand and comply with policies and regulations.

Skills

Claims management

Negotiation

Client relationship

Documentation

Education

GCSE English and Maths C or above

CII qualifications desirable

Job description

About us:

Headquartered in London, we operate internationally and at Lloyd’s. With a global team of over 1000 people and 10 international offices, we’re able to advise from Brussels to Bermuda. As an independent (re)insurance broking firm we work with intermediaries, direct insureds and reinsurers. For over 120 years we’ve been industry leaders in a variety of specialist areas.

Working here:

A career with us means the freedom to flourish. Whether you’re beginning your journey or ready to make your next move you’ll find a team of talented, inspirational people who care about their work and each other.

What really sets us apart is our people. We’re a diverse range of passionate advocates for doing things differently. We work together as one team, and our aim is always the outcome that will benefit everyone.

What you’ll do:

Ensure the efficient management of large outside of authority claims on behalf of clients and upholding the highest standards of professionalism.

Territories to include: Canada / USA

Classes of business: Property, Casualty

Role Responsibilities

• Ensure a swift response and settlement of claims, whilst constantly reviewing service standards
• Negotiate claims with markets in order to maximise client retention
• Provide advice to clients where required in respect of claims
• Ensure timely processing of all claims documents and answer enquires relating to claims processing
• Ensure the secure, efficient and auditable handling of client monies and proactively manage payments
• Maintain and update in-house systems
• Liaise with placing teams and other areas of Miller to ensure overall client requirements are met
• Prepare statistical claims data for both internal and external use
• Maintain strong client and market relationships as appropriate
• Perform quality control checks on all documentation
• Adhere to and meet fully the expectations of Miller, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to Miller.
• Comply with any external rules and requirements imposed on individuals performing their role at Miller, such as Lloyd’s byelaws and FCA rules.
• Promote Miller brand and values to enhance Miller’s reputation in the market
• Follow internal and market claims procedures.
• Presents non-complex claims autonomously. Acknowledges and investigates some more complex claims advices with limited supervision, escalating issues as appropriate.
• Assists others with claims.

Qualifications

• GCSE English and Maths at grade C or above
• CII qualifications desirable, but not essential

Knowledge

• Knowledge of the North American Insurance Market
• Class/ECF/IMR/Lineage

At Miller, we are committed to creating an inclusive and supportive environment for all candidates. If you require any adjustments or accommodations to support you during the application process, please don’t hesitate to let us know.