Insurance Technician (Hybrid) — Process & Quality

acinrecruit; Greater London; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

acinrecruit is seeking an Established Technician in Cheltenham to provide technical processing support across broking and operations, ensuring compliance with regulatory standards. The role involves handling standard and increasingly complex processing with moderate guidance, while building knowledge of the policy lifecycle.

You will develop less experienced colleagues, contribute to process improvements, and ensure accurate documentation and quality service.

Qualifications

• Experience with standard and non-standard processing in insurance broking.
• Familiarity with regulatory, compliance and internal audit requirements.
• Ability to mentor and support less experienced colleagues.

Responsibilities

• Complete standard and increasingly non-standard processing with moderate guidance.
• Manage workloads to meet service levels, deadlines and accuracy standards.
• Analyse information, exercise judgement and resolve routine issues within delegated authority.
• Prepare, process and check accurate documentation and data using relevant systems.
• Carry out quality checks on colleagues’ work.
• Provide training and guidance to junior team members.
• Identify potential errors and operational risks and escalate as needed.
• Support ad hoc activities and process-improvement projects.
• Manage competing priorities and adapt to changing requirements.
• Build relationships with stakeholders to ensure consistent high-quality service.
• Use feedback and data to improve personal performance and service delivery.

Skills

Insurance principles

Policy lifecycle

Broking operations

Claims processing

Analytical thinking

Excel

Power BI

Stakeholder management

Independent work

Education

CII Certificate in Insurance

Job description

acinrecruit is seeking an Established Technician in Cheltenham to provide technical processing support across broking and operations, ensuring compliance with regulatory standards. The role involves handling standard and increasingly complex processing with moderate guidance, while building knowledge of the policy lifecycle.

You will develop less experienced colleagues, contribute to process improvements, and ensure accurate documentation and quality service.