Insurance Ops Technician — Broking & Processing

Workforce Staffing Ltd; Gloucester; On-site; GBP 27,000 - 29,000; Full time

Job summary

Workforce Staffing Ltd is recruiting for three Insurance Technicians to join a respected international insurance organisation based in Cheltenham. The role focuses on processing insurance transactions, preparing documentation, and supporting broking and technical teams to ensure accuracy and regulatory compliance.

Ideal candidates will have experience in insurance operations, broking support or policy administration, with strong attention to detail and the ability to manage multiple tasks.

Qualifications

• Experience in insurance operations or broking support.
• Sound understanding of insurance principles and policy lifecycle.
• Knowledge of broking, claims, premiums or delegated authority processes.
• Excellent attention to detail and high accuracy.
• Strong organisational skills and ability to manage competing priorities.
• Proficiency in Excel and insurance systems.
• Good communication and problem-solving abilities.
• CII qualifications or equivalent knowledge would be beneficial.

Responsibilities

• Process a range of insurance transactions including more complex technical work.
• Prepare and review insurance documentation to ensure accuracy and compliance.
• Support broking and technical teams with day-to-day insurance processing requirements.
• Manage and prioritise your own workload to meet deadlines and service standards.
• Identify and resolve technical queries, escalating more complex issues where necessary.
• Carry out quality control checks on documentation and work completed by colleagues.
• Support and guide less experienced team members.
• Ensure all work complies with FCA regulations, internal procedures and audit requirements.
• Build effective working relationships with colleagues and wider internal teams.
• Contribute to improvements in processes, accuracy and overall service delivery.

Skills

Attention to detail

Organisational skills

Microsoft Excel

Communication

Problem-solving

Education

CII qualifications or equivalent

Tools

Insurance systems

Job description

Workforce Staffing Ltd is recruiting for three Insurance Technicians to join a respected international insurance organisation based in Cheltenham. The role focuses on processing insurance transactions, preparing documentation, and supporting broking and technical teams to ensure accuracy and regulatory compliance.

Ideal candidates will have experience in insurance operations, broking support or policy administration, with strong attention to detail and the ability to manage multiple tasks.