Insurance Operations Technician - Client Services

Amwins Global Risks; Cheltenham; On-site; GBP 25,000 - 32,000; Full time

Job summary

Amwins Global Risks is seeking an entry-level Technician to join the Operations Team in Cheltenham. You will provide technical processing support, perform standard to non-standard tasks, and help ensure service levels are met with accuracy.

You will work under moderate guidance, applying broader technical and market knowledge to resolve routine issues and support less experienced colleagues, while building trusted stakeholder relationships across teams.

Qualifications

• Sound understanding of insurance principles and the policy lifecycle.
• An understanding of classes of business.
• Understanding of applicable broking, claims, premium and delegated authority processes.

Responsibilities

• Complete standard and increasingly non-standard processing with moderate guidance.
• Own and prioritise workload to meet agreed service levels, timeframes and accuracy standards.
• Use judgement to identify issues, analyse information and resolve routine problems within own authority.
• Create, process and check accurate documentation, data and management information using relevant systems.
• Perform quality control checks on other technicians’ work in accordance with agreed processes.
• Train and support less experienced colleagues as required.
• Identify potential errors and omissions risks, recommend appropriate action and escalated promptly.
• Contribute to ad hoc tasks, projects and improvements to team processes or data quality.

Skills

Insurance knowledge

Policy lifecycle

Excel

Power BI

Communication

Stakeholder management

Problem solving

Education

CII Cert

Tools

Microsoft Excel

Power BI reports

Job description

Amwins Global Risks is seeking an entry-level Technician to join the Operations Team in Cheltenham. You will provide technical processing support, perform standard to non-standard tasks, and help ensure service levels are met with accuracy.

You will work under moderate guidance, applying broader technical and market knowledge to resolve routine issues and support less experienced colleagues, while building trusted stakeholder relationships across teams.