Insurance Operations Specialist

Next Employment Ltd; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Next Employment Ltd in Cheltenham is seeking an Established Technician within our Operations Team. This role involves providing technical processing support to the Technical Team and Broking Divisions, handling standard and non-standard processing in line with compliance, FCA and internal audit guidelines.

You will train and support less experienced colleagues, perform quality control, analyse information, and build strong relationships with internal stakeholders.

Qualifications

• Minimum 12 months office experience gained within or outside insurance.
• Sound understanding of insurance principles and policy lifecycle.
• CII Cert, or equivalent relevant technical knowledge and experience.

Responsibilities

• Complete standard and increasingly non-standard processing prioritising workload to meet service levels.
• Use judgement to identify issues, analyse information and resolve routine problems.
• Create, process and check accurate documentation, data and management information using relevant systems.
• Perform quality control checks on other technicians’ work in accordance with agreed processes.
• Train and support less experienced colleagues as required.
• Identify potential errors and omissions risks, recommend appropriate action and escape promptly.
• Contribute to ad hoc tasks, projects and improvements to team processes or data quality.
• Manage competing priorities and adjust plans when requirements change.
• Build trusted relationships within the team and effective relationships with wider internal stakeholders.
• Use feedback, data and technology to improve own performance and service delivery.

Skills

Office experience

Insurance principles

Excel

Power BI

Communication skills

Education

CII Cert or equivalent

Tools

Microsoft Excel

Power BI

Job description

Next Employment Ltd in Cheltenham is seeking an Established Technician within our Operations Team. This role involves providing technical processing support to the Technical Team and Broking Divisions, handling standard and non-standard processing in line with compliance, FCA and internal audit guidelines.

You will train and support less experienced colleagues, perform quality control, analyse information, and build strong relationships with internal stakeholders.