Insurance Support Administrator

Arch Insurance Group Inc.; Colchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

Arch Europe Insurance Services Ltd is seeking an organised Administrative Support to join the National Underwriting Hub. You will provide essential clerical assistance, handle IT system processing activities and answer phone calls from customers and brokers to assist with Motor Insurance Database inquiries.

You will manage high volumes of work with accuracy, work independently when required and participate in training to maintain high standards.

Qualifications

• GCSE Mathematics and English at grade C or above.
• Insurance qualifications desirable but not essential.
• Experience in an office environment desirable.
• Experience in the Insurance industry desirable but not essential.

Responsibilities

• Provide administrative support to the National Underwriting Hub, including IT system processing activities and handling phone calls from customers/brokers to assist with Motor Insurance Database enquiries.
• Manage high volumes of work with accuracy and efficiency while adapting to tasks with differing service levels.
• Proactively obtain additional data where gaps exist; monitor and close queried items of work.
• Undertake initial and ongoing training to maintain high quality on current and new activities.
• Identify and feedback process improvements; adopt a continuous improvement mindset.
• Collaborate with colleagues in the UK Regional Division to automate tasks where possible.

Skills

Reliable

Service mindset

MS Excel

Office skills

Resilience

Initiative

Attention to detail

Communication skills

Education

GCSE Math & English (Grade C+)

Insurance qualifications desirable

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Role Summary and Purpose

The primary responsibility of the role is to provide administrative support to the National Underwriting Hub, ensuring that everything runs smoothly and efficiently. This involves working in a professional manner and adhering to agreed policies and procedures as well as our company values.

An important part of the role is collaboration with various teams within the National Underwriting Hub, working together to support continuous improvement and automation.

Key Tasks and Responsibilities

• Provide administrative support to the National Underwriting Hub. Key areas include a variety of IT system processing activities and managing phone calls from customers/brokers to assist with Motor Insurance Database enquiries.
• Effectively manage high volumes of work, ensuring accuracy and efficiency while adapting to tasks with differing service levels.
• Utilise a proactive approach to obtain additional data, where there may be gaps in information. Continuously monitor and manage queried items of work through to completion.
• Undertake initial and ongoing training to ensure the highest quality is maintained on current and new activities, increasing knowledge and skills.
• Seek out and feedback process improvements, adopting a continuous improvement mindset.
• Work with colleagues, and other members of the UK Regional Division, to deliver automation of tasks, wherever possible.

Roles Requirements & Skills

• Reliable
• Enthusiastic, hardworking and professional with a drive to deliver the best possible service and endeavours to exceed expectation
• High computer literacy and able to demonstrate intermediate use of Microsoft office including Excel
• Can demonstrate ability to work with resilience in a busy office environment and on one’s own initiative when required to work remotely in order to meet deadlines and SLA’s
• Ability to take on new tasks quickly and use initiative
• Demonstrates pride in delivering excellent, quality service and endeavours to exceed expectations
• Excellent written and verbal communication skills and an eye for detail to ensure quality and requirements are met

Qualifications

• GCSE Mathematics & English Grade C and above
• Insurance Qualifications desirable but not essential

Experience

• Experience working in an office environment is desirable
• Experience working in the Insurance industry is also desirable but not essential

14101 Arch Europe Insurance Services Ltd