Non Advised Sales Consultant

NFU Mutual

Glasgow

Hybrid

GBP 30,000 - 31,000

Full time

14 days+

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Benefits offered by this job

Salary of £30,987

Annual bonus (up to 5%)

Monthly performance bonus

Contributory pension scheme

25 days annual leave

Gym membership contribution

Health and wellbeing plan

Life Assurance cover

Employee discounts on insurance policies

Job summary

A leading insurance firm in Glasgow is seeking a Non Advised Sales Consultant. You will support customers by understanding their circumstances and providing them with information about financial products. Join a supportive team dedicated to outstanding customer service with opportunities for learning and development. This full-time role also offers attractive benefits including a salary of £30,987, bonuses, and a pension scheme.

Qualifications

Highly motivated individual with a can-do attitude.
Experience working towards targets is advantageous.
Ability to demonstrate resilience is essential.

Responsibilities

Support customers with the end-to-end process.
Implement lead generation initiatives.
Maintain effective relationships with the Financial Services team.

Skills

Telephone-based sales experience

Customer service experience

Organizational skills

Attention to detail

Administrative skills

Resilience

Collaboration

Tools

Microsoft Office Suite

Job description

Join to apply for the Non Advised Sales Consultant role at NFU Mutual.

Base pay range

This range is provided by NFU Mutual. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the role

We have an exciting opportunity available for a Non-Advised Sales Consultant to join the team within Financial Services Sales on a permanent basis, due to growth within the business.

Responsibilities

As a Non-Advised Sales Consultant, you will be supporting your customers with the full end-to-end process, adhering to quality standards whilst meeting activity and performance targets. Once you have been introduced to the customer through our lead generators or agency network, you will support the customer by understanding their circumstances, providing them with information about the Financial Services products available to them, and completing the necessary administrative duties along the way.

This is a unique opportunity to start your career within Financial Services, benefiting from a thorough training program to ensure that you are fully up-to-speed and knowledgeable about our processes and products before supporting customers. To be the best you can be in this role, we provide a comprehensive training programme that includes a mixture of classroom and hands-on experience. Once your training is complete, we will provide a supportive learning environment so that you can confidently start your career with NFU Mutual.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on, and as a Non-Advised Sales Consultant, you’ll ensure we continue to deliver this outstanding service, bringing your personality to the role and establishing relationships with our customers. We’re all about warm personalities, quality conversations and a customer-first attitude.

To support the growth of our Financial Services portfolio, you’ll implement initiatives for the generation of leads. You’ll develop and maintain effective relationships with our Financial Services team as well as the NFU Mutual Agency Network to drive the volume and improve the quality of leads generated, in turn developing the non-advised channel.

This role is based in our Glasgow office. However, we understand how important a positive work-life balance is to you, so we offer great facilities when you want to be in an office environment and support to work some of your hours from home. To help you give your best in the office and at home, we’re also open to discussing what part-time hours might look like for you.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of Good Repute. Further information can be found in the FCA Handbook.

About you

You are a highly motivated individual with a positive, can-do attitude, using your customer service or sales experience to consistently achieve targets. Committed to learning and development and ready for the challenge of being part of a new team, you’ll thrive in this fast-paced working environment. We’d love to hear from you regardless of whether you have prior Financial Services experience or not, but what is most important to us is that you possess the following skills:

Experience working in a telephone-based sales or customer service role
Previous experience working within financial services would be desirable, but not essential.
Experience of working towards targets would be advantageous
Excellent organisational skills with a strong attention to detail
Strong administrative skills, with the ability to use the full Microsoft suite, and learn how to navigate our internal systems
The ability to work collaboratively and manage stakeholders effectively
The ability to demonstrate resilience

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits, including:

Salary of £30,987
Annual bonus (up to 5% of salary)
Monthly performance bonus
Contributory pension scheme, up to 20%, including your 8% contribution
25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
A Family Friendly policy that helps you balance your work and family responsibilities
Access to savings at High Street brands, travel and supermarkets
£20 contribution to a monthly gym membership – subject to T&Cs
Health and wellbeing plan - cashback for dentist, opticians, physio and more
Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
Employee Volunteering - volunteer in the community for one day each year
Unlimited access to Refer a Friend £500 bonus scheme
Life Assurance cover of 4 x salary
Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Seniority level