Sales & Customer Service Adviser Bishop Sutton

NFU Mutual; Bishop Sutton; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Hybrid work option

25 days annual leave + bank holidays

Free parking

Job summary

NFU Mutual in Bishop Sutton is seeking a Sales & Customer Service Adviser to join our team. You will handle home, motor and personal policies, respond to calls and emails, quote insurance, and introduce customers to our financial services.

Full training is provided. You will work 35 hours per week, Monday to Friday 9am-5pm, with one hybrid day per week after probation.

We offer a starting salary up to £28,000, 25 days holiday plus bank holidays, and ongoing development through NFU Mutual learning.

Qualifications

• Experience in an office environment.
• Confident telephone manner with customer service experience.
• Proficient with computer systems and common software.
• Ability to learn quickly and follow training.
• Excellent communication, able to explain insurance terms clearly.

Responsibilities

• Make mid-term changes to customers’ home, motor and other personal policies.
• Handle incoming calls and correspondence.
• Quote for home and motor insurance, and sell our award-winning cover.
• Introduce customers to our financial services.
• Take first notification of household claims.
• Process accounting transactions.

Skills

Office experience

Telephone manner

Customer service

Computer literacy

Insurance terms explanation

Tools

Microsoft CRM

Policy Centre

Outlook

Word

Job description

Job details# Sales & Customer Service AdviserRegion: South WestLocation: Bishop SuttonJob reference: ANEE02135Closing date: 16th November 2026## The Role**Sales & Customer Service Adviser** * Salary: Starting salary up to £28,000 per annum (dependent on experience)* Full Time 35 hours per week* Permanent Contract* Location: Bishop Sutton BS39 5XP* Monday - Friday 9am-5pm (Potential for hybrid homeworking 1 day per week upon completion of probation) **This is an office-based role with full training, for people with good office and computer skills and a passion for great customer service.** **About the role:** You’ll join our Sales and Service Team, helping customers by phone, email and in person. Day to day, you will: * **Make mid-term changes to customers’ home, motor and other personal policies*** **Handle incoming calls and correspondence*** **Quote for home and motor insurance, and sell our award-winning cover*** **Introduce customers to our financial services*** **Take first notification of household claims*** **Process accounting transactions** A big part of the role is explaining insurance terms clearly, so every customer understands their policy and has the right cover. You’ll work on screen throughout the day, using Microsoft CRM, Policy Centre, Outlook and Word. Full training is provided, and we’ll support you every step of the w**ay.** **To be successful in our Sales & Customer Service Adviser role, you will need:** * Experience of working in an office environment* A confident telephone manner and customer service experience* Confidence using computer systems and picking up new ones (we use Microsoft CRM, Policy Centre, Outlook and Word)* The ability to take in new information and training quickly and methodically* Excellent communication skills, including explaining insurance terms clearly to customers* To live within 1 hour of our agency office in Bishop Sutton (BS39 5XP)## Our commitment to youWe pride ourselves in the development of our team. Our culture is one of professionalism, fairness, and support. We consider our team to be our greatest asset and as such encourage development within your role. We commit to providing a working environment which is built on mutual respect, where our team and the business can succeed. We actively encourage CII (Chartered Insurance Institute) training, alongside NFU Mutual learning and development. We also have an open-minded approach to wider training for personal advancement. **B****enefits** Our agency office is a modern building with ample free parking. There is an opportunity to work 1 day per week from home upon completion of probation period. We respect your personal time, so we will not expect you to work late evenings or weekends. Our office hours are Monday to Friday 9am-5pm. You will also have 25 days annual leave plus bank holidays. **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions, and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local agency of NFU Mutual, we deliver a first-class service and sell their product range across our region to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. Due to internal promotions and expansion, an opportunity for an additional Sales & Customer Service Adviser has arisen within the North Somerset and Chew Valley Agency, based in Bishop Sutton. **Please apply in writing with CV and covering letter to: Kate Marks email: kate\\[e-mail] telephone: [phone]. Please be advised candidates’ data is stored for a maximum of 6 months upon completion of recruitment process.** **Closing date for all applications: 13th November 2026.** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**