Insurance Sales and Retention Executive

Barbon Group Ltd.; Lincoln; On-site; GBP 22,000 - 32,000; Full time

Job summary

Barbon Group Ltd. is seeking enthusiastic sales agents to sell landlord insurance directly to customers in the UK market. You will handle inbound and outbound calls, convert leads, and aim to exceed sales and quality targets while providing excellent customer service.

This role offers strong support, uncapped commission and the opportunity to build a long-term career within PIB group's HomeLet network. GCSEs and basic computer literacy are required, with previous insurance or regulated product

Qualifications

• Proven sales experience with a track record of meeting targets.
• Previous customer service experience in a fast-paced environment.
• Experience with regulated products is desirable.

Responsibilities

• Build warm relationships with customers and understand their needs.
• Sell landlord insurance via outbound and inbound calls.
• Retain or generate additional income by renewing policies.
• Meet and exceed sales, retention, activity and quality targets.
• Log activity and outcomes in logs and databases for MI/audit trails.

Skills

Outbound calls

Inbound calls

Sales targets

Customer service

Communication

Influencing

Organisational skills

Education

GCSE English & Maths

Computer literacy

Job description

Step into an insurance sales role with real opportunity, strong support, and the chance to build a successful long-term career. Part of PIB group, HomeLet are on the lookout for our next Sales superstars! As well as a competitive salary, this role offers great earning potential with uncapped commission.

Job purpose

To sell landlord insurance directly to customers through outbound and inbound calls, using leads from within the Let Alliance businesses. You will use your bubbly personality, self‑motivation and strong drive for results to convert leads, retain policies and consistently meet or exceed sales and quality targets, even in a fast‑paced, high‑pressure environment.

Key Responsibilities

• Build warm, engaging relationships with our customers, using your bubbly and confident communication style to understand their needs and match suitable products and services.
• Sell insurance policies and retain existing business through a mix of outbound calling and inbound calls, using leads provided from agents and other areas of the business.
• Retain or generate additional income for the business at every appropriate opportunity to support growth of the back book - including renewing policies and saving business from cancelling.
• Meet or exceed individual sales, retention, activity and quality targets, and contribute to the wider team and business unit goals.
• Input accurate data into all necessary logs, trackers and databases to record activity, outcomes and customer details, providing clear MI and audit trails.

Education / Qualifications

• GCSE in English Language and Maths (or equivalent); Computer literate (Essential)

Experience and Knowledge

• Proven sales experience; Experience of working to targets (Essential)
• Previous customer service experience; (Essential)
• Experience in a fast paced target driven environment (Essential)
• Experience of regulated products; Non‑advised/advised selling; Financial/insurance experience (Desirable)

Skills/Aptitude

• Bubbly, engaging telephone manner; Customer centric; Excellent communication skills; Influencing skills; Organisational skills; Strong people skills; Able to thrive under pressure in a fast‑paced, target‑driven environment (Essential)
• Presentation skills (Desirable)

Attitude

• Results orientated; Self‑motivated; A natural “go getter”; Positive and resilient; Team player (Essential)

Conduct Rules and Fitness & Propriety

All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and in line with our culture. You must actively contribute to PIB Group’s commitment to: The delivery of good customer outcomes. The prevention of foreseeable customer harm. The adherence to all regulatory requirements for the role. Maintain your ‘fitness’ at an appropriate level to undertake your role in a sound and prudent manner at all times - including experience, knowledge, skills and professional qualifications (where appropriate) and CPD. Maintain your ‘propriety’ at all times - good repute, honesty, integrity and financial soundness - and advise the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast‑paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law. If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [e-mail]

We are a dynamic and diversified insurance intermediary group providing specialist insurance solutions across the UK market and Internationally.