Insurance Renewal & Sales Advisor (Inbound) – Hybrid

Northern Recruitment Group; Bradford; Híbrido; GBP 24.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days' holiday + bank holidays

Option to purchase 5 additional days

Hybrid working after 6 months

Descripción de la vacante

Northern Recruitment Group is seeking a Contact Centre Advisor in Bradford for an insurance client. The role focuses on telephone-based customer service, handling inbound calls and renewals with some outbound activity, aiming to meet sales and service targets.

The position is office-based initially with hybrid working after around six months, offering a pension-friendly schedule and a monthly bonus. A competitive salary is provided.

Formación

• Experience in customer service or telephone-based sales is desirable.
• Ability to work to targets and deliver against KPIs.
• Experience in regulated environments such as insurance or financial services is a plus.

Responsabilidades

• Handle predominantly inbound customer calls with some outbound renewal activity.
• Speak with existing customers about insurance products and renewal options.
• Identify customer needs and discuss relevant options.
• Convert opportunities into renewals and additional sales.
• Provide a friendly and professional service while meeting performance targets.
• Follow regulatory, compliance and GDPR requirements.
• Maintain accurate customer records and complete required processes.
• Participate in training, coaching and team development.

Conocimientos

Customer service

Telephone-based sales

Communication skills

Target-driven

Regulatory compliance

Team player

Herramientas

CRM systems

Descripción del empleo

Northern Recruitment Group is seeking a Contact Centre Advisor in Bradford for an insurance client. The role focuses on telephone-based customer service, handling inbound calls and renewals with some outbound activity, aiming to meet sales and service targets.

The position is office-based initially with hybrid working after around six months, offering a pension-friendly schedule and a monthly bonus. A competitive salary is provided.