Inbound Insurance Sales Advisor (Hybrid)

Policy Expert; Milton Keynes; Híbrido; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Development and professional\n\

Descripción de la vacante

Policy Expert based in Milton Keynes is seeking a customer-focused role to help customers purchase insurance policies, deliver excellent service, understand needs, and provide appropriate cover. The role combines sales opportunities with strong customer service, communication and problem-solving in a high-energy environment.

You’ll be building relationships, handling enquiries across chat and calls and upselling where appropriate, while staying compliant with FCA regulations and internal

Formación

• Experience in customer service, sales, or account management.
• Great communicator with empathy and enthusiasm.
• Flexible, can do attitude - confident to adapt to customer needs.
• Strong objection-handling and problem-solving skills.
• Driven by results and personal growth; positive team player.

Responsabilidades

• Meet the expectations of our customers.
• Handling a variety of inbound calls from customers relating to their insurance policies from quotes, renewing with us and general policy queries. Upselling additional products to our customers.
• Engage with customers via inbound and outbound calls to enhance satisfaction and positive outcomes
• Use a consultative approach to retain, gain or renew business
• Achieve performance targets through confident, customer-first conversations
• Bring confidence and resilience to every call
• Support across all customer queries through all communication channels
• Manage your own diary efficiently
• Follow up with customers using the most effective communication channels
• Ensure all actions meet FCA regulations and internal standards
• Stay on top of product and industry updates
• Share ideas, knowledge, and feedback to help the team thrive
• Support across all areas of customer communication, enhancing our collaborative culture

Conocimientos

Customer service

Sales

Account management

Communication

Problem solving

Descripción del empleo

Policy Expert based in Milton Keynes is seeking a customer-focused role to help customers purchase insurance policies, deliver excellent service, understand needs, and provide appropriate cover. The role combines sales opportunities with strong customer service, communication and problem-solving in a high-energy environment.

You’ll be building relationships, handling enquiries across chat and calls and upselling where appropriate, while staying compliant with FCA regulations and internal