Hybrid Customer Service & Sales Advisor — Uncapped Bonus

Confidential; Bradford; Hybrid; GBP 25.000 - 31.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Uncapped bonus

25 days holiday + bank holidays

Zusammenfassung

Confidential in Bradford is seeking a Customer Service & Sales Advisor to join a fast-growing local business. The role offers £24,735 basic with an uncapped bonus, and a hybrid working pattern after probation, with 2 days per week from home.

You will handle inbound calls and warm leads for insurance renewals, use consultative selling to match needs, and deliver a first-class customer experience, while enjoying great training and clear career progression.

Qualifikationen

• Previous experience in a customer-facing role such as retail, hospitality, contact centre, sales, or a similar environment, or a recent graduate eager to kick-start their career.
• Excellent communication and active listening skills, with the ability to build rapport quickly.
• A friendly, empathetic, and professional approach, with a genuine passion for delivering outstanding customer service.

Aufgaben

• Responding to inbound calls and warm leads from customers who've requested a call via the website (dealing with the renewal process for an insurance policy)
• Taking a consultative approach to understand customer needs and guide them to the right solution
• Handling queries professionally and efficiently, ensuring every interaction is a positive one
• Putting the customer at the heart of everything you do, delivering a first-class experience

Kenntnisse

Customer-facing experience

Communication skills

Active listening

Empathy

Jobbeschreibung

Confidential in Bradford is seeking a Customer Service & Sales Advisor to join a fast-growing local business. The role offers £24,735 basic with an uncapped bonus, and a hybrid working pattern after probation, with 2 days per week from home.

You will handle inbound calls and warm leads for insurance renewals, use consultative selling to match needs, and deliver a first-class customer experience, while enjoying great training and clear career progression.