Insurance Client Relations Specialist

Everywhen, part of the Ardonagh Group; North East; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement (26 days + bankhol

Career progression across the Everywh

CII/ACII qualifications support

Pension scheme

24-hour wellbeing support

Volunteer day

Job summary

Everywhen, part of the Ardonagh Group, is seeking an Account Handler in Newcastle. You will be the first point of contact for a client portfolio, strengthening relationships and handling queries to deliver excellent service.

Insurance industry experience is essential, with a proactive and collaborative mindset to thrive in a team-focused environment. The role emphasizes relationship-building, professionalism, and integrity within a financially regulated organisation.

Qualifications

• Insurance industry experience is essential.
• Strong communication skills for phone and email.
• Proactive, with an entrepreneurial mindset.
• Team player who adapts to change and collaborates well.
• Demonstrates honesty and integrity in a regulated environment.

Responsibilities

• Support a designated client portfolio as the first point of contact.
• Build and maintain strong client relationships.
• Assist clients with queries and requests as they arise.
• Contribute to delivering excellent customer service and sales outcomes.

Skills

Customer service

Relationship-building

Sales

CRM software

Tools

CRM software

Job description

Everywhen, part of the Ardonagh Group, is seeking an Account Handler in Newcastle. You will be the first point of contact for a client portfolio, strengthening relationships and handling queries to deliver excellent service.

Insurance industry experience is essential, with a proactive and collaborative mindset to thrive in a team-focused environment. The role emphasizes relationship-building, professionalism, and integrity within a financially regulated organisation.