Insurance Client Accounts Specialist

Everywhen; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Opportunity for career progression

CII or ACII qualifications

Pensions scheme

24-hour wellbeing support

Paid volunteering day

Job summary

Everywhen in Stoke-on-Trent is looking for an Account Handler to support the day-to-day running of client portfolios. This role involves being the first point of contact for client and provider queries, with responsibilities including achieving retention rates and maintaining relationships.

The ideal candidate will come from an insurance background, with strong communication and organisational skills. Benefits include 26 days holiday plus bank holidays and opportunities for career progression within the Ardonagh family.

Qualifications

• Must have a background in either an insurer or broker.
• Experience in customer service or sales is essential.

Responsibilities

• Ensure the smooth running of assigned portfolio.
• Achieve agreed retention rates and cross selling targets.
• Be the first point of contact for enquiries from clients.

Skills

Excellent communication and interpersonal skills

Proactive attitude

Excellent organisational skills

Effective teamworking skills

Influencing and negotiation skills

Oral and written communication skills

Commercial awareness

Resilience

Education

Background in Insurance

Background in Customer Service/Sales

Job description

Everywhen in Stoke-on-Trent is looking for an Account Handler to support the day-to-day running of client portfolios. This role involves being the first point of contact for client and provider queries, with responsibilities including achieving retention rates and maintaining relationships.

The ideal candidate will come from an insurance background, with strong communication and organisational skills. Benefits include 26 days holiday plus bank holidays and opportunities for career progression within the Ardonagh family.