Insurance Account Handler — Client Relations Pro

NACBA; Newcastle upon Tyne; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

Pension scheme

Professional qualifications support (C

Wellbeing and volunteering initiatives

Job summary

Everywhen is seeking an Account Handler in Newcastle to support a designated client portfolio and act as the first contact for queries. This role focuses on delivering excellent customer service and building lasting relationships with clients in the insurance space.

The ideal candidate will bring insurance industry experience, a proactive attitude, and strong communication skills for phone and email interactions within a collaborative team environment.

Qualifications

• Experience in the insurance industry is essential for this role.
• Strong relationship-building and communication skills are required.
• Proactive, entrepreneurial attitude with client-focused approach.

Responsibilities

• Support a designated client portfolio and be the first point of contact.
• Build strong relationships and handle client queries as they arise.
• Communicate effectively with clients by phone and email.
• Collaborate with the team to ensure client satisfaction and service quality.

Skills

Customer service

Relationship building

Proactivity

Phone & email comms

Insurance industry experience

Job description

Everywhen is seeking an Account Handler in Newcastle to support a designated client portfolio and act as the first contact for queries. This role focuses on delivering excellent customer service and building lasting relationships with clients in the insurance space.

The ideal candidate will bring insurance industry experience, a proactive attitude, and strong communication skills for phone and email interactions within a collaborative team environment.