Insurance Account Handler: Client Care & Growth

Everywhen; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

26 days holiday

Bank holidays

Career progression

CII/ACII qualifications

Pension scheme

Wellbeing support

Volunteer day

Spotlight Awards

Job summary

Everywhen is recruiting an Account Handler in Newcastle to manage a designated client portfolio, acting as the first point of contact and building strong relationships.

You will respond to queries, support clients, and deliver excellent customer service. The role suits those with a customer‑service or sales mindset, a proactive ethos, and an ability to communicate effectively by phone and email within a collaborative, compliant environment.

Qualifications

• Experience in customer service or sales preferred.
• Ability to build relationships with clients.
• Comfort communicating by phone and email.
• Proactive, initiative-driven and entrepreneurial spirit.
• Honesty and integrity in a regulated environment.

Responsibilities

• Support a designated client portfolio as first point of contact.
• Build strong client relationships and address queries promptly.
• Provide excellent customer service to drive retention.
• Collaborate with colleagues to deliver client solutions.

Skills

Client relationships

Communication

Customer service

Proactivity

Teamwork

Integrity

Job description

Everywhen is recruiting an Account Handler in Newcastle to manage a designated client portfolio, acting as the first point of contact and building strong relationships.

You will respond to queries, support clients, and deliver excellent customer service. The role suits those with a customer‑service or sales mindset, a proactive ethos, and an ability to communicate effectively by phone and email within a collaborative, compliant environment.