Insurance Account Handler - Client Relations Pro

Everywhen, part of the Ardonagh Group; Newcastle upon Tyne; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

26 days holiday + bank holidays

Wellbeing support (24-hour)

Job summary

Everywhen, part of the Ardonagh Group, is seeking an Account Handler in Newcastle to support a designated client portfolio and be the first point of contact for client queries. You will build relationships with clients, handle inquiries by phone and email, and contribute to delivering outstanding service within an insurance-focused environment.

In this role you will be proactive, collaborative and resilient, with opportunities to gain professional qualifications (CII/ACII) and advance within the

Qualifications

• Experience in Insurance industry is essential.
• Strong customer-facing focus and relationship-building skills.
• Comfortable communicating by phone and email, with a proactive mindset.

Responsibilities

• Support a designated client portfolio on a daily basis.
• Be the first point of contact for client queries and requests.
• Build and maintain strong client relationships to deliver excellent service.
• Collaborate with team to ensure client needs are met and issues resolved promptly.

Skills

Customer service

Relationship building

Phone and email

Proactive

Job description

Everywhen, part of the Ardonagh Group, is seeking an Account Handler in Newcastle to support a designated client portfolio and be the first point of contact for client queries. You will build relationships with clients, handle inquiries by phone and email, and contribute to delivering outstanding service within an insurance-focused environment.

In this role you will be proactive, collaborative and resilient, with opportunities to gain professional qualifications (CII/ACII) and advance within the