Insurance Account Handler – Client Relations Pro in Newcastle

International Association of Insurance Professionals (IAIP); Newcastle upon Tyne; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

26 days holiday

Career progression

CII/ACII qualifications

Pension scheme

Wellbeing support

Volunteer day

Spotlight Awards

Job summary

Everywhen seeks an Account Handler in Newcastle to manage a designated client portfolio, serving as the first point of contact and building lasting relationships with clients.

You will support queries, respond promptly by phone or email, and contribute to delivering an exceptional customer experience. The role offers opportunities to progress across the Everywhen family and participate in ongoing professional development.

Qualifications

• Experience in customer service or sales is essential.
• Ability to build and maintain client relationships.
• Comfort engaging with clients by phone and email.

Responsibilities

• Support a designated client portfolio and act as the first point of contact for queries.
• Build strong relationships with clients and provide proactive support.
• Communicate with clients by phone and email to address needs and deliver a high level of service.

Skills

Customer service

Sales

Relationship-building

Proactive

Teamwork

Job description

Everywhen seeks an Account Handler in Newcastle to manage a designated client portfolio, serving as the first point of contact and building lasting relationships with clients.

You will support queries, respond promptly by phone or email, and contribute to delivering an exceptional customer experience. The role offers opportunities to progress across the Everywhen family and participate in ongoing professional development.