Customer Relations Admin – 12‑Month Contract (Claims)

Davies; Hanley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Innovation Lab

Leadership program

Funding for qualifications

Learning opportunities

Charity funding

Job summary

Davies is seeking a Customer Relations Administrator for a 12-month contract in our Stoke office. You will ensure policyholders receive excellent service and a prompt resolution to insurance claim queries.

The role welcomes transferable skills; no strict qualifications are required, with emphasis on professional communication, accuracy, and attention to detail. You will support data requests and maintain regulatory compliance.

Qualifications

• Previous experience with handling data subject access requests would be advantageous
• A professional and adaptable communication style – both written and verbal
• Efficient administrative skills
• A keen eye for detail
• Strong numeracy, literacy, and IT skills
• A proactive attitude, and an enthusiastic approach

Responsibilities

• Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country
• Assessing and acknowledging all data or information requests as appropriate
• Co-ordinate the collation of all data relevant to data subject access requests
• Efficiently handling client and policyholder queries, whilst following standard procedures
• Ensuring compliance with our contractual and regulatory requirements
• Recording full and accurate updates within our systems
• Contributing to a happy team working environment

Skills

Professional communication

Administrative skills

Attention to detail

Numeracy and IT skills

Proactive attitude

Job description

Davies is seeking a Customer Relations Administrator for a 12-month contract in our Stoke office. You will ensure policyholders receive excellent service and a prompt resolution to insurance claim queries.

The role welcomes transferable skills; no strict qualifications are required, with emphasis on professional communication, accuracy, and attention to detail. You will support data requests and maintain regulatory compliance.