Complaints Resolution Specialist

Davies; Preston; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement

Training & development

Discounts platform

Hybrid working

Pension

Flexible benefits

Job summary

Davies is seeking a Complaint Handler in Preston to join our Claims Management team on a permanent, full-time basis. You’ll act as the central contact for internal and external customers, guiding them through the resolution of reportable complaints with empathy and professionalism.

This hybrid role offers development, training, and a broad benefits package. If you’re calm, organised, and focused on fairness, you’ll help Davies build trust and improve processes while delivering excellent customer

Qualifications

• Experience handling customer complaints with professionalism.
• Strong communication and problem-solving abilities.
• Ability to work in a hybrid Preston office.

Responsibilities

• Serve as central point of contact for customers on complaints.
• Guide cases through resolution with fairness and clarity.
• Collaborate with internal teams to improve processes.

Skills

Customer service

Communication

Problem solving

Empathy

Organisation

Job description

Davies is seeking a Complaint Handler in Preston to join our Claims Management team on a permanent, full-time basis. You’ll act as the central contact for internal and external customers, guiding them through the resolution of reportable complaints with empathy and professionalism.

This hybrid role offers development, training, and a broad benefits package. If you’re calm, organised, and focused on fairness, you’ll help Davies build trust and improve processes while delivering excellent customer