Insurance Broker

We Are Workforce Ltd; Worcester; On-site; GBP 20,000 - 26,000; Full time

Job summary

SJL Insurance Services in Worcester is seeking an Insurance Advisor to nurture relationships with an established client portfolio and provide expert guidance on insurance needs.

You will act as a trusted advisor, handle client queries and changes, and ensure the cover reflects each client’s requirements, while following internal processes and compliance standards to deliver outstanding service.

Qualifications

• Experience in a client-facing or customer support role is essential.
• Ability to build rapport and communicate clearly with clients.
• Comfort with translating client needs into practical actions.
• Strong organizational skills and adherence to guidelines.
• Desire to learn, grow, and build a long-term career in insurance.

Responsibilities

• Manage and strengthen relationships with an established portfolio of clients.
• Provide consultations and advice on insurance requirements.
• Act as a key point of contact for client queries, changes, and ongoing support.
• Understand client needs and ensure cover reflects requirements.
• Follow internal processes, guidelines and compliance standards.
• Deliver exceptional service reflecting the broker's commitment to excellence.

Skills

Office environment

Customer-facing

Communication

Needs analysis

Process-driven

Motivated

Customer service

Job description

Join a Top 100 UK Broker and Build a Rewarding Career in Financial Services

SJL Insurance Services is an award-winning, independently owned Lloyd’s broker based in Worcester. With a strong national reputation we pride ourselves on building long-term, meaningful relationships with our clients and offering genuine career development for our people.

We are now looking for anInsurance Advisorto join our team and work directly with ourexisting client base. This role is all about nurturing relationships, providing guidance, and becoming a trusted advisor across your clients’ full insurance needs.

What You’ll Be Doing

• Managing and strengthening relationships with an established portfolio of clients
• Providing consultations and advice on insurance requirements
• Acting as a key point of contact for client queries, changes, and ongoing support
• Understanding client needs and ensuring their cover accurately reflects their requirements
• Following internal processes, guidelines, and compliance standards
• Delivering exceptional service that reflects SJL’s commitment to excellence

What We’re Looking For

• Confident working in an office environment
• Experienced in a customer-facing or client-support role
• An excellent communicator, able to build rapport quickly
• Comfortable discussing customer needs and translating them into actions
• Process-driven, organised, and able to follow guidelines accurately
• Motivated to learn, improve, and build a long-term career
• Committed to delivering outstanding service every time

Why Choose SJL?

• A genuine career path withinfinancial lines and commercial insurance
• Comprehensive training and ongoing development
• Opportunities for progression with aTop 100 UK insurance broker
• Supportive, collaborative working culture
• The chance to build meaningful client relationships rather than transactional interactions

If you’re passionate about client service, eager to develop, and excited by the prospect of building a career with a respected and growing insurance broker, we’d love to hear from you.