Insurance Advisor

SJL Insurance Services; Worcester; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive training

Opportunities for progression

Supportive working culture

Job summary

A leading UK insurance broker in Worcester is seeking an Insurance Advisor to nurture client relationships and provide expert guidance on insurance needs. The role emphasizes exceptional service and deep understanding of client requirements, ensuring tailored insurance solutions. Candidates should be skilled in communication, organized, and motivated to grow within a supportive environment. Comprehensive training and opportunities for progression are offered in this rewarding career path.

Qualifications

• Confident in office environments with experience in client support roles.
• Able to build rapport quickly and effectively communicate client needs.
• Process-driven, organized, and committed to exceptional service.
• Ability to understand client needs and translate them into concrete insurance actions.
• Structured and process-driven with attention to guidelines and compliance.
• Motivated to learn, develop professionally, and pursue a long-term career.
• Commitment to delivering outstanding service on every client interaction.

Responsibilities

• Manage and strengthen relationships with a portfolio of clients.
• Provide consultations and advice on insurance requirements.
• Act as a key point of contact for client queries and ongoing support.
• Ensure client's insurance cover accurately reflects their needs.
• Follow internal processes, guidelines, and compliance standards.
• Deliver high-quality service that reflects SJL’s commitment to excellence.

Skills

Customer-facing experience

Excellent communication skills

Organizational skills

Needs translation into action

Process-driven

Willing to learn

Customer service excellence

Job description

Join a Top 100 UK Broker and Build a Rewarding Career in Financial Services

SJL Insurance Services is an award-winning, independently owned Lloyd’s broker based in Worcester. With a strong national reputation we pride ourselves on building long‑term, meaningful relationships with our clients and offering genuine career development for our people.

We are now looking for an Insurance Advisor to join our team and work directly with our existing client base. This role is all about nurturing relationships, providing guidance, and becoming a trusted advisor across your clients’ full insurance needs.

What You’ll Be Doing

• Managing and strengthening relationships with an established portfolio of clients
• Providing consultations and advice on insurance requirements
• Acting as a key point of contact for client queries, changes, and ongoing support
• Understanding client needs and ensuring their cover accurately reflects their requirements
• Following internal processes, guidelines, and compliance standards
• Delivering exceptional service that reflects SJL’s commitment to excellence

What We’re Looking For

• Confident working in an office environment
• Experienced in a customer‑facing or client‑support role
• An excellent communicator, able to build rapport quickly
• Comfortable discussing customer needs and translating them into actions
• Process‑driven, organised, and able to follow guidelines accurately
• Motivated to learn, improve, and build a long‑term career
• Committed to delivering outstanding service every time

Why Choose SJL?

• A genuine career path within financial lines and commercial insurance
• Comprehensive training and ongoing development
• Opportunities for progression with a Top 100 UK insurance broker
• Supportive, collaborative working culture
• The chance to build meaningful client relationships rather than transactional interactions

If you’re passionate about client service, eager to develop, and excited by the prospect of building a career with a respected and growing insurance broker, we’d love to hear from you.

Apply today and take the next step with SJL Insurance Services.