Insurance Broker

SJL Insurance Services; Worcester; On-site; GBP 18,000 - 24,000; Full time

Job summary

SJL Insurance Services is an award-winning, independently owned Lloyd’s broker based in Worcester. We are looking for an Insurance Advisor to join our team and work with our existing client base, nurturing relationships and providing guidance as a trusted advisor across client insurance needs.

You’ll be managing an established portfolio, providing consultations, and acting as a main point of contact for client queries while following compliance and internal processes to deliver outstanding

Qualifications

• Confident working in an office environment.
• Experienced in a customer-facing or client-support role.
• An excellent communicator, able to build rapport quickly.
• Comfortable discussing customer needs and translating them into actions.
• Process-driven, organised, and able to follow guidelines accurately.
• Motivated to learn, improve, and build a long-term career.
• Committed to delivering outstanding service every time.

Responsibilities

• Manage and strengthen relationships with an established portfolio of clients.
• Provide consultations and advice on insurance requirements.
• Act as a key point of contact for client queries, changes, and ongoing support.
• Understand client needs and ensure their cover accurately reflects their requirements.
• Following internal processes, guidelines, and compliance standards.
• Delivering exceptional service that reflects SJL’s commitment to excellence.

Skills

Office environment

Customer-facing

Communication

Needs analysis

Process-driven

Learning mindset

Job description

Join a Top 100 UK Broker and Build a Rewarding Career in Financial Services SJL Insurance Services is an award-winning, independently owned Lloyd’s broker based in Worcester. With a strong national reputation we pride ourselves on building long-term, meaningful relationships with our clients and offering genuine career development for our people.

We are now looking for an Insurance Advisor to join our team and work directly with our existing client base. This role is all about nurturing relationships, providing guidance, and becoming a trusted advisor across your clients’ full insurance needs.

What You’ll Be Doing

• Managing and strengthening relationships with an established portfolio of clients
• Providing consultations and advice on insurance requirements
• Acting as a key point of contact for client queries, changes, and ongoing support
• Understanding client needs and ensuring their cover accurately reflects their requirements
• Following internal processes, guidelines, and compliance standards
• Delivering exceptional service that reflects SJL’s commitment to excellence

What We’re Looking For

• Confident working in an office environment
• Experienced in a customer-facing or client-support role
• An excellent communicator, able to build rapport quickly
• Comfortable discussing customer needs and translating them into actions
• Process-driven, organised, and able to follow guidelines accurately
• Motivated to learn, improve, and build a long-term career
• Committed to delivering outstanding service every time

Why Choose SJL?

• A genuine career path within financial lines and commercial insurance
• Comprehensive training and ongoing development
• Opportunities for progression with a Top 100 UK insurance broker
• Supportive, collaborative working culture
• The chance to build meaningful client relationships rather than transactional interactions

If you’re passionate about client service, eager to develop, and excited by the prospect of building a career with a respected and growing insurance broker, we’d love to hear from you.