Insurance Advisor: Build Trusted Client Relationships

SJL Insurance Services; Worcester; On-site; GBP 18,000 - 24,000; Full time

Job summary

SJL Insurance Services is an award-winning, independently owned Lloyd’s broker based in Worcester. We are looking for an Insurance Advisor to join our team and work with our existing client base, nurturing relationships and providing guidance as a trusted advisor across client insurance needs.

You’ll be managing an established portfolio, providing consultations, and acting as a main point of contact for client queries while following compliance and internal processes to deliver outstanding

Qualifications

• Confident working in an office environment.
• Experienced in a customer-facing or client-support role.
• An excellent communicator, able to build rapport quickly.
• Comfortable discussing customer needs and translating them into actions.
• Process-driven, organised, and able to follow guidelines accurately.
• Motivated to learn, improve, and build a long-term career.
• Committed to delivering outstanding service every time.

Responsibilities

• Manage and strengthen relationships with an established portfolio of clients.
• Provide consultations and advice on insurance requirements.
• Act as a key point of contact for client queries, changes, and ongoing support.
• Understand client needs and ensure their cover accurately reflects their requirements.
• Following internal processes, guidelines, and compliance standards.
• Delivering exceptional service that reflects SJL’s commitment to excellence.

Skills

Office environment

Customer-facing

Communication

Needs analysis

Process-driven

Learning mindset

Job description

SJL Insurance Services is an award-winning, independently owned Lloyd’s broker based in Worcester. We are looking for an Insurance Advisor to join our team and work with our existing client base, nurturing relationships and providing guidance as a trusted advisor across client insurance needs.

You’ll be managing an established portfolio, providing consultations, and acting as a main point of contact for client queries while following compliance and internal processes to deliver outstanding