Housing Operations Administrator

Paragon Asra Housing Limited; Leicester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discount schemes

Health cash plans

Leave allowance (26/29 days)

Flexible holidays

Car leasing

Hybrid working

9-day fortnight option

Job summary

PA Housing in Leicester is seeking a proactive Housing Operations Administrator to join our Customer Service team. You will support lettings, voids, allocations, decants, and home moves, ensuring residents move into safe, sustainable homes quickly while keeping systems accurate.

You will handle enquiries, coordinate appointments, signpost services, maintain records, and contribute to reporting. The role offers hybrid working, competitive salary, and a range of benefits designed to support

Qualifications

• Experience in administrative, scheduling, housing, or customer-facing role.
• Highly organised and able to manage competing priorities effectively.
• Excellent communication and customer service skills.
• Proficient with IT systems and Microsoft Office, especially Excel.
• Strong attention to detail and accurate record keeping.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Act as first point of contact for lettings, allocations, voids, decants, and home moves.
• Provide excellent customer service to residents, applicants, contractors, and local authority partners.
• Coordinate administrative processes linked to end of tenancy, void turnaround, allocations, and home moves.
• Manage appointments, contractor scheduling, inspections, and access arrangements.
• Maintain accurate records and update housing management systems in line with GDPR requirements.
• Prepare reports and performance data.

Skills

Administrative experience

Organisational skills

Customer service

Communication skills

Problem solving

Tools

Microsoft Office

Excel

Job description

Do you enjoy keeping things organised and helping deliver a smooth service for customers and colleagues?

We're looking for a proactive and detail focused Housing Operations Administrator to join our Customer Service team at PA Housing. This is a varied and rewarding role where you'll provide essential administrative and operational support across lettings, voids, allocations, decants, and home moves.

You'll play a key role in helping residents move into safe and sustainable homes quickly and efficiently, while supporting colleagues and contractors behind the scenes to keep services running smoothly. If you enjoy problem solving, working in a fast paced environment, and delivering excellent customer service, we'd love to hear from you.

This role is about more than administration, It is about helping create a seamless experience for residents and supporting communities to thrive.

What's in it for you...

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays - take them when it suits you
• Car leasing scheme
• Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you'll be doing....

• Act as a first point of contact for enquiries relating to lettings, allocations, voids, decants, and home moves
• Provide excellent customer service to residents, applicants, contractors, and local authority partners
• Support vulnerable customers by signposting services and ensuring fair access to support
• Coordinate administrative processes linked to end of tenancy, void turnaround, allocations, and home moves
• Manage appointments, contractor scheduling, inspections, and access arrangements
• Maintain accurate records and update housing management systems in line with GDPR requirements
• Prepare reports, performance data, and management information
• Support the marketing and promotion of harder to let properties
• Monitor progress against timescales, escalating delays or issues where needed
• Assist with complaints and customer feedback, ensuring issues are resolved professionally
• Work collaboratively with teams across Lettings, Repairs, Income, and Tenancy Management
• Contribute ideas and improvements to help services run more efficiently and effectively

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we're looking for:

We'd love to hear from you if you:

• Have experience working in an administrative, scheduling, housing, or customer facing role
• Are highly organised and able to manage competing priorities effectively
• Have excellent communication and customer service skills
• Are confident using IT systems and Microsoft Office, particularly Excel
• Have strong attention to detail and take pride in accurate record keeping
• Can work well under pressure and meet deadlines
• Are confident problem solving and escalating issues when needed
• Enjoy working collaboratively and building positive relationships with colleagues and customers
• Have an understanding of housing processes such as lettings, voids, or allocations (desirable)
• Bring a positive, proactive, and solutions focused approach to work
• Are passionate about delivering great customer experiences and continuous improvement

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you.