Farming and Commercial Account Handler

NFU Mutual Canterbury and Sittingbourne; Canterbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive training plan

Supportive team environment

Investments in personal development

Job summary

A local insurance agency in Canterbury seeks a Farming and Commercial Account Handler to deliver exceptional customer service to their clients. The role involves managing existing accounts while identifying new business opportunities. Strong communication skills and farming knowledge are essential for this position. The agency offers a supportive environment with opportunities for development. This is a full-time position with a commitment to customer satisfaction and team ethos.

Qualifications

• Enthusiastic individual managing farming and commercial accounts.
• Exceptional customer service skills when handling enquiries.
• Ability to identify gaps in coverage and cross-sell products.

Responsibilities

• Service and renew a book of farming and commercial customers.
• Provide technical advice to meet clients' insurance needs.
• Attend NFU events and breakfast meetings on occasion.
• Attend NFU events and assist with union duties when required.

Skills

Strong communication skills

Professional telephone manner

Organizational skills

Farming knowledge

Ability to build long-term relationships

Job description

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Canterbury and Sittingbourne Agency.

About the role

As a Farming and Commercial Account Handler within our team, you’ll be working at the very heart of an expanding local business. Once trained, you will specialise in insurance and financial services and be able to provide exceptional customer service when handling new enquiries, alterations and renewals. Proactively maximising sales by both cross‑selling products to existing clients and generating new business, you’ll apply your excellent telephone manner to make the most of every prospect and promote the organisation at every turn.

The role will include servicing and renewing our existing book of farming and commercial customers, as well as securing new opportunities. You will provide technical advice to ensure our customers insurance needs are met, along with identifying any gaps in cover and gaining cross‑selling opportunities. We also would expect you to exceed targets and promote the organisation at every turn.

As well as the above, you will also be assisting the NFU group secretaries with their union duties and NFU subscriptions. This will include attending NFU events and breakfast meetings on occasions.

About you

The successful candidate will be an enthusiastic individual, undertaking the ongoing responsibility and account management of our farming and commercial customers. We believe in taking the time to find products and services to meet our client’s needs, inspiring trust and building long‑term relationships by exceeding expectations.

You will be liaising with clients, agents and underwriters, therefore strong communication skills and a professional telephone manner are a must. Along with professional literacy skills, you will have good farming knowledge and be a highly organised individual with a positive and can‑do attitude. The role will require you to work from the office and to visit clients face to face at their businesses and farms. Previous experience of working within a similar role is desirable, but not essential due to training for the role being provided in‑house.

As a confident individual, you’ll consistently translate potential into revenue and will relish the challenge to drive growth of a truly customer‑focused local business. You can apply your farming experience to assist the Agency in delivering the award‑winning service that NFU Mutual has become renowned for. Attention to detail and excellent communication skills are also key.

Our commitment to you

We offer a professional, hardworking yet supportive and friendly environment with a strong team ethos and ethical practices. To allow you to perform to your best, we will invest in your personal development and provide a comprehensive training plan and the ability to develop your role within our business. Salary is dependent on skills and experience.

Please apply in writing with CV and covering letter to: [e-mail]

If your application for employment is unsuccessful, the Company will hold your data on file for six months after the end of the relevant recruitment process. If you agree to allow the Company to keep your personal data on file, the Company will hold your data on file for a further time period 6 months for consideration for future employment opportunities. At the end of that period your data is deleted or destroyed.

Closing date for all applications: 26th January 2026

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Seniority level: Entry level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Insurance

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