Insurance Account Handler — Client Care & Growth

Everywhen; Northampton; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Holiday entitlement 26 days + bank hol

Progression across Ardonagh family

Award-winning Learning & Development

Pension scheme

24-hour Employee Assistance

Discounted gym memberships

Eyecare vouchers

Volunteering day

Ardonagh Community Trust

Spotlight Awards

Job summary

Everywhen is recruiting Insurance Account Handlers across the UK, including opportunities in Northamptonshire. You’ll manage a portfolio of clients, support new business, policy changes and renewals, and work closely with insurers to resolve queries.

Training is provided, and some roles offer hybrid working with a supportive culture. The role emphasizes building relationships, solving problems, and delivering excellent customer service.

Qualifications

• Previous insurance experience may be essential for some roles.
• School/college/university leavers encouraged to apply.
• Onboarding training provided by Learning & Development team.

Responsibilities

• Supporting the day-to-day management of an assigned client portfolio
• Helping achieve retention, cross-selling and referral targets
• Building strong and lasting relationships with clients and insurer partners
• Acting as the first point of contact for client and insurer enquiries
• Responding proactively to requests and resolving issues efficiently
• Checking insurer documentation and resolving discrepancies before issuing to clients
• Maintaining accurate client records in line with company processes and regulatory requirements
• Delivering a professional and responsive service via phone, email and other communication channels

Skills

Customer service

Communication

Relationship building

Teamwork

Job description

Everywhen is recruiting Insurance Account Handlers across the UK, including opportunities in Northamptonshire. You’ll manage a portfolio of clients, support new business, policy changes and renewals, and work closely with insurers to resolve queries.

Training is provided, and some roles offer hybrid working with a supportive culture. The role emphasizes building relationships, solving problems, and delivering excellent customer service.