Insurance Account Handler: Growth, Training & Benefits

Everywhen, part of the Ardonagh Group; Croydon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Career progression

CII/ACII qualification support

Pensions

Wellbeing support

Volunteering day

Spotlight Awards

Job summary

Everywhen is seeking an Account Handler in Croydon to provide office-based support to the Account Executive in the day-to-day running of the client portfolio, including renewals, and to be the first point of contact for client and provider queries.

You will maintain client records, coordinate scheme administration, and prepare client reports as requested, working with insurers and consultants in a busy insurance broker environment.

Qualifications

• Background in Insurance – Either at an Insurer or Broker.
• Background in Customer Service/Sales.
• Excellent communication and interpersonal skills.
• Proactive attitude with initiative.
• Excellent organisational skills and attention to detail.
• Ability to work under pressure and assimilate information quickly.
• Influencing and negotiation skills and team working.
• Oral and written communication skills.
• Commercial awareness and willingness to learn.

Responsibilities

• Provide office-based support to the Account Executive for the client portfolio and renewals.
• Be the first point of contact for client and provider queries and issues.
• Coordinate administration of schemes including invoicing and data.
• Prepare template client reports as requested by the Account Executive.
• Maintain client records and data in line with Everywhen systems.
• Attend client meetings with the Account Executive as agreed.
• Deliver proactive telephone handling for internal and external contracts.

Skills

Insurance background

Customer service

Communication skills

Proactivity

Organisational skills

Attention to detail

Teamwork & negotiation

Oral & written comms

Commercial awareness

Learning mindset

Resilience

Job description

Everywhen is seeking an Account Handler in Croydon to provide office-based support to the Account Executive in the day-to-day running of the client portfolio, including renewals, and to be the first point of contact for client and provider queries.

You will maintain client records, coordinate scheme administration, and prepare client reports as requested, working with insurers and consultants in a busy insurance broker environment.