Installation & Scheduling Specialist

Chase Taylor Recruitment Ltd; North Weald Bassett; On-site; GBP 22,000 - 26,000; Full time

Job summary

Chase Taylor Recruitment Ltd is recruiting an experienced Installs Administrator to join a busy office environment. You will support installation and surveying teams, coordinate appointments, and ensure accurate recording of live jobs and client information.

The role requires excellent organisational skills, a confident telephone manner and the ability to manage multiple priorities in a fast-paced setting. Experience in construction or housing sectors is advantageous.

Qualifications

• Previous administration, coordination or customer service experience.
• Highly organised with excellent attention to detail.
• Confident telephone manner and professional communication skills.
• Ability to manage multiple tasks and prioritise effectively in a busy environment.
• Strong IT skills with good knowledge of Microsoft Office, particularly Excel.
• Experience working in an office environment is essential.
• Comfortable with spreadsheets, databases, online portals and internal systems.
• Strong written and verbal communication skills.
• Able to work independently while also contributing as part of a team.
• Reliable, proactive and able to use initiative with day-to-day issues.
• Experience in construction, social housing, windows, doors, glazing, installation or related industry advantageous.
• Experience coordinating appointments, installers, surveyors or field-based teams beneficial.

Responsibilities

• Organising and coordinating daily schedules for Contract Managers and surveyors.
• Booking and managing surveying appointments and installation visits.
• Maintaining accurate records of live jobs, appointments and project information.
• Managing online portals and ensuring information is kept up to date.
• Creating and maintaining client spreadsheets, trackers and reports using Microsoft Excel.
• Liaising with tenants, customers and clients by telephone to arrange appointments and provide updates.
• Monitoring and responding to a busy shared inbox and enquiries.
• Coordinating with installers to ensure information, photographs and documentation are uploaded correctly.
• Communicating with Contract Managers, surveyors, installers and other teams to progress jobs smoothly.
• Ensuring information is passed between departments accurately and promptly.
• Monitoring outstanding actions and following up where required.
• Supporting the wider administration and operations team with general office duties.
• Maintaining a high level of accuracy when processing job and customer information.
• Ensuring company processes and procedures are followed at all times.
• Providing professional and efficient customer service throughout the installation process.

Skills

Admin experience

Coordination

Customer service

Attention to detail

Telephone manner

Multitasking

Teamwork

Independent working

Tools

Microsoft Office

Excel

Job description

Chase Taylor Recruitment Ltd is recruiting an experienced Installs Administrator to join a busy office environment. You will support installation and surveying teams, coordinate appointments, and ensure accurate recording of live jobs and client information.

The role requires excellent organisational skills, a confident telephone manner and the ability to manage multiple priorities in a fast-paced setting. Experience in construction or housing sectors is advantageous.