Installation Administrator

Chase Taylor Recruitment Ltd; Essex; On-site; GBP 26,000 - 32,000; Full time

Job summary

Chase Taylor Recruitment Ltd are sourcing an organised Installs Administrator to join a well-established team in Essex. You will coordinate daily schedules, manage survey and installation bookings, and maintain accurate records to ensure smooth operations.

With strong IT skills, attention to detail and a confident telephone manner, you will support the installation and surveying teams and provide first-class customer service throughout the process.

Qualifications

• Experience in administration, coordination or customer service roles.
• Highly organised with strong attention to detail.
• Confident written and verbal communication; professional telephone manner.
• Ability to manage multiple tasks in a busy environment.
• Strong IT skills, especially Excel and Office.

Responsibilities

• Organising and coordinating daily schedules for Contract Managers and surveyors.
• Booking and managing surveying appointments and installation visits.
• Maintaining accurate records of live jobs, appointments and project information.
• Managing online portals and ensuring all relevant information is kept up to date.
• Creating and maintaining client spreadsheets, trackers and reports using Microsoft Excel.
• Liaising with tenants, customers and clients by telephone to arrange appointments and provide updates.
• Monitoring and responding to a busy shared inbox; enquiries dealt with promptly.
• Coordinating with installers to ensure information, photos and updates are uploaded correctly.
• Communicating with Contract Managers, surveyors, installers and internal teams to ensure smooth progress.
• Ensuring information is passed between departments accurately and in a timely manner.
• Monitoring outstanding actions and following up where required.
• Supporting wider admin and operations team with general office duties.
• Maintaining high accuracy when processing job and customer information.

Skills

Administration experience

Coordination

Customer service

Attention to detail

Organisational skills

Tools

Microsoft Excel

Microsoft Office

IT skills

Job description

Installs Administrator

Chase Taylor are recruiting on behalf of a well-established organisation for an experienced and highly organised Installs Administrator to join their team.

This is an excellent opportunity for an administrator with strong organisational skills, excellent attention to detail and a confident telephone manner to join a busy and professional office environment. The successful candidate will play an important role in supporting the installation and surveying teams, ensuring appointments are coordinated effectively, information is accurately recorded and customers, tenants and internal teams receive a high level of service.

The role would suit someone with previous administration experience who is comfortable working in a fast-paced environment and managing multiple priorities. Experience within construction, social housing, windows, doors, glazing or a similar industry would be advantageous, although candidates with strong transferable administration and coordination experience will also be considered.

Key Responsibilities

• Organising and coordinating daily schedules for Contract Managers and surveyors.
• Booking and managing surveying appointments and installation visits.
• Maintaining accurate records of live jobs, appointments and project information.
• Managing online portals and ensuring all relevant information is kept up to date.
• Creating and maintaining client spreadsheets, trackers and reports using Microsoft Excel.
• Liaising with tenants, customers and clients by telephone to arrange appointments, answer queries and provide updates.
• Monitoring and responding to a busy shared inbox, ensuring enquiries are dealt with promptly.
• Coordinating with installers to ensure all required information, photographs, documentation and updates are uploaded correctly.
• Communicating with Contract Managers, surveyors, installers and other internal teams to ensure jobs progress smoothly.
• Ensuring information is passed between departments accurately and in a timely manner.
• Monitoring outstanding actions and following up where required.
• Supporting the wider administration and operations team with general office duties.
• Maintaining a high level of accuracy when processing job and customer information.
• Ensuring company processes and procedures are followed at all times.
• Providing professional and efficient customer service throughout the installation process.

Ideal Candidate Skills & Qualifications

• Previous experience within an administration, coordination or customer service role.
• Highly organised with excellent attention to detail.
• Confident telephone manner and professional communication skills.
• Ability to manage multiple tasks and prioritise effectively in a busy environment.
• Strong IT skills with good knowledge of Microsoft Office, particularly Excel.
• Previous experience working within an office environment is essential.
• Comfortable working with spreadsheets, databases, online portals and internal systems.
• Strong written and verbal communication skills.
• Able to work independently while also contributing effectively as part of a team.
• Reliable, proactive and able to use initiative when dealing with day-to-day issues.
• Previous experience within construction, social housing, windows, doors, glazing, installation or a related industry would be advantageous.
• Experience coordinating appointments, installers, surveyors or field-based teams would be beneficial.

The Opportunity

This is a fantastic opportunity for an organised and proactive administrator to join a busy team where they will have a key role in supporting the smooth running of installation and surveying operations. The successful candidate will be joining an established organisation and will have the opportunity to develop their industry knowledge and progress within the business.

Chase Taylor are keen to speak with candidates who have strong administration, coordination or scheduling experience and are looking for their next long-term opportunity.