Fenestration Installations Coordinator

Chase Taylor; Telford; On-site; GBP 28,000 - 40,000; Full time

Job summary

Chase Taylor are recruiting an Installation Coordinator for a well-established home improvement company in Telford, Shropshire. The role focuses on coordinating installation and service activities, managing engineer and surveyor diaries, and scheduling customer visits efficiently.

You will liaise with customers, engineers, surveyors and internal teams to ensure appointments run smoothly, resolve issues promptly and maintain accurate records in internal systems.

Qualifications

• Fenestration/ fenestration industry experience is essential.
• Experience coordinating engineers, installers or surveyors.
• Excellent customer service and communication skills.
• Strong organisational skills and ability to manage multiple diaries and priorities.
• Good IT skills and confidence with computerised systems.

Responsibilities

• Coordinating and booking service engineers and surveyors.
• Managing engineer and surveyor diaries and scheduling customer visits.
• Liaising directly with customers to arrange appointments and provide updates.
• Dealing with customer queries, issues and changes to appointments.
• Resolving problems where possible and providing customers with reassurance and clear information.
• Working closely with engineers, surveyors and internal departments to ensure visits are completed efficiently.
• Keeping customers informed throughout the installation and service process.
• Maintaining accurate records and updating internal systems.

Skills

Fenestration knowledge

Engineer coordination

Customer service

Organisational skills

IT literacy

Job description

Chase Taylor are recruiting an Installation Coordinator for a well-established home improvement company in Telford, Shropshire. The role focuses on coordinating installation and service activities, managing engineer and surveyor diaries, and scheduling customer visits efficiently.

You will liaise with customers, engineers, surveyors and internal teams to ensure appointments run smoothly, resolve issues promptly and maintain accurate records in internal systems.