Retail People & Service Team Lead

River Island Clothing Co., Ltd.; Huddersfield; On-site; GBP 25,000 - 30,000; Part time

Benefits offered by this job

50% staff discount

Uniform allowance

Retail Trust benefits

Kindness Cupboards

Parental leave support

Giver Island volunteer day

Bonus scheme

Private pension

Job summary

River Island Clothing Co., Ltd. in Huddersfield seeks a People & Service Team Leader (Fixed Term Contract, part-time 30 hours) to energise the store team and continuously improve the customer journey.

You will support the People & Service Manager, ensure visual and operational standards, and drive conversions, sales and KPIs while managing weekend and holiday shifts. The role is maternity cover until February 2027, offering a dynamic, fast-paced environment and strong team leadership

Qualifications

• Experience in retail, preferably in a supervisory capacity.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team toward excellent customer service.

Responsibilities

• Consistently deliver great service and role model this throughout the store team.
• Create an inclusive environment where all team members feel valued.
• Maintain wellbeing culture and direct line of communication for the team.
• Duty manage across product, operations and store standards.
• Support the People & Service Manager to enhance the customer journey and KPIs.
• Drive store KPIs including sales, stock loss, payroll, conversion and customer feedback.

Skills

Retail experience

Supervisory experience

Customer service focus

Strong communication

Job description

River Island Clothing Co., Ltd. in Huddersfield seeks a People & Service Team Leader (Fixed Term Contract, part-time 30 hours) to energise the store team and continuously improve the customer journey.

You will support the People & Service Manager, ensure visual and operational standards, and drive conversions, sales and KPIs while managing weekend and holiday shifts. The role is maternity cover until February 2027, offering a dynamic, fast-paced environment and strong team leadership