Retail Store Manager: Lead, Inspire & Drive Growth

The Works Stores Ltd; Tendring; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Colleague Discount 25%

MyWorks discounts

Family Friendly Leave

33 days holiday

Stream wage access

Can-Do Academy

Share Scheme

Healthcare plan

Long service awards

Pension

Life assurance

Cycle to Work

Job summary

The Works Stores Ltd is looking for a capable Retail Store Manager to drive store success in Tendring. You’ll lead and develop your team, manage commercial performance, and ensure a welcoming, well-run shopping experience.

You’ll own all aspects of store operations, including people, performance, standards and service. Your mission is to deliver exceptional service, spark conversations, and help customers with their shopping missions—recommending products and gifts that delight while keeping the

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Data-driven decisions

Communication

Merchandising

Recruitment

Training

Customer service focus

High-volume retail

Retail systems

Back-office systems

Tools

EPoS tills

Back-office systems

Reporting tools

Job description

The Works Stores Ltd is looking for a capable Retail Store Manager to drive store success in Tendring. You’ll lead and develop your team, manage commercial performance, and ensure a welcoming, well-run shopping experience.

You’ll own all aspects of store operations, including people, performance, standards and service. Your mission is to deliver exceptional service, spark conversations, and help customers with their shopping missions—recommending products and gifts that delight while keeping the