Retail Store Leader & Brand Ambassador

The Works; West Stow; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

25% Colleague Discount!

MyWorks online discounts

Family Friendly Leave

Holiday 33 days

Stream wage access

Can-Do Academy

Job summary

The Works is looking for a Retail Store Manager to lead a high-performing team and deliver exceptional customer service in a fast-paced retail environment. You will own all aspects of store operations, from people and performance to visuals, stock, safety and customer experience.

You will recruit, train, and develop staff, manage rotas and payroll, and collaborate with Area Managers and central teams to implement initiatives and share feedback.

Qualifications

• Proven experience in a retail management role.
• Strong leadership and people development skills.
• Commercially focused with a track record of delivering results.
• Excellent communication, planning, and organisational abilities.
• Confident using data to inform decisions and improve performance.
• Flexible, resilient, and able to adapt to changing priorities.
• Experience in a high-volume or value retail environment.
• Familiarity with retail systems and reporting tools.
• Experience managing recruitment, training, and performance processes.
• Tech savvy with using back-office systems, EPoS Tills, emails and video calls.

Responsibilities

• Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
• Lead by example as a brand ambassador representing The Works to inspire your team to follow.
• Take full ownership of store performance, using data and insights to drive results.
• Ensure high standards of visual merchandising, stock availability, and store presentation.
• Recruit, onboard, and train new team members, building a high performing, engaged team.
• Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
• Maintain compliance with health & safety, cash handling, and loss prevention policies.
• Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
• Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.

Skills

Retail management

Leadership

Commercial mindset

Communication

Data-driven decisions

Adaptability

High-volume retail experience

Retail systems and reporting tools

Recruitment and training

EPoS and back-office tech

Job description

The Works is looking for a Retail Store Manager to lead a high-performing team and deliver exceptional customer service in a fast-paced retail environment. You will own all aspects of store operations, from people and performance to visuals, stock, safety and customer experience.

You will recruit, train, and develop staff, manage rotas and payroll, and collaborate with Area Managers and central teams to implement initiatives and share feedback.