Inspections Operations Manager

Summit Fire & Security; Street; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inspections Operations Manager to lead their Inspection Service Department. The role involves overseeing field personnel, ensuring high-quality inspection reports, and maintaining customer relations. This position requires strong leadership skills and a commitment to safety and quality. The ideal candidate will have extensive experience in fire protection systems and a solid understanding of budget management. Join a forward-thinking company that values teamwork and professional growth, and make a significant impact in the field of fire safety.

Qualifications

• 5-10 years of experience inspecting fire protection systems.
• Must have valid driver's license and acceptable driving record.

Responsibilities

• Manage Inspection Service Department personnel and ensure quality control.
• Schedule field activities and maintain communication with customers.

Skills

Fire Protection Systems Inspection

Customer Service

Problem Solving

Management Experience

Scheduling

Education

High School Diploma or equivalent

NICET II Certification

Tools

Microsoft Office

SalesForce

ERP Systems

Job description

JOB SUMMARY:

The Inspections Operations Manager is responsible for keeping abreast of technology developments in their field, assisting with customer relations, product line enhancements and product service. Additionally, the Inspections Operations Manager is responsible for tracking budget and margin targets to meet profitability goals and coordinating the key activities of the Inspection Service Department Team along with key administrative duties. The Inspection Service Manager is also responsible for adhering to SFS's quality program.

ESSENTIAL JOB DUTIES:

• Manage the Inspection Service Department field personnel as needed to build first class service team.


• Responsible for reviewing and quality control of all inspection reports in our web based reporting system.


• Responsible for obtaining and maintaining a minimum 90% on-time inspection rate.


• Schedule all field activities and proper coordination with customers, using appropriate manpower planning tools. Assists when problems are encountered.


• Review employee time sheets for accuracy. See that they are submitted on a timely basis to meet payroll deadline.


• Assist Sales department in pricing service work in accordance with SFS's pricing structure.


• Purchase or rent all equipment needed for each job and specific need.


• Visit job sites as needed and maintain communication between customer and field teams.


• Communicate with internal and external customers in a professional manner.


• Review all field employees per company policy. In cases where disciplinary action is required, suspensions and terminations are to be coordinated with the Service Manager and/or District Manager with appropriate documentation entered in personnel files.


• Ensure company provided vehicle is clean and well maintained in accordance with company policies.


• Ensure that field personnel's company provided vehicles are clean and well maintained in accordance with company policies.


• Ensure that all tools are maintained in proper working order. If damaged, ensure that tools are labeled indicating their status. New tool purchases are to be coordinated with the Service and/or District Manager.


• Ensure that each quarter, each Inspector completes a tool inventory checklist and reports any lost or stolen tools.


• Ensure all field employees are trained in accordance with company policies and that all field employee licenses remain current.


• Understand and follow SFS's Safety program, SDS book, Hazardous communication program, policies and procedures.


• Ensure all required safety training is scheduled and conducted in accordance with company policy.


• Ensure all field employees follow all site-specific safety policies.


• Other duties may be assigned.

QUALIFICATIONS:

The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• HS Diploma or equivalent required. NICET II or state specific certification preferred.

Experience, Knowledge, Skill Requirements:

• 5-10 years' experience inspecting fire protection systems required. Must be able to work alone and as part of a team. Construction experience, management experience, basic math skills, customer service, problem solving skills, decision making skills, ability to multitask, scheduling experience, and the ability to plan and organize is required. Advanced math skills, billing experience and the ability to train is preferred.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

• 3+ years operating a computer utilizing Microsoft Office, and accurately reading electronic blueprints required.


• Experience with SalesForce and ERP systems preferred.

Other Qualifications:

• Valid driver's license with acceptable driving record required.


• Must be able to comply with SFS's Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.


• Frequent local travel required. Travel and other locations will vary.

PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit for long periods. Employee will frequently be required to bend, kneel, balance, lift >50lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.

Work Environment:

Employee will consistently be required to work indoors in an office setting, work alone and with others. Employees will occasionally be required to work outside, work in wet conditions and be exposed to hot/cold temperatures, dust, fumes, chemicals, electrical hazards and noise. Employee must consistently wear all appropriate personal protective equipment, as required by company safety policies while visiting locations.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.