Insourcing and Elective Recovery Appointments Clerk

North Cheshire and Mersey NHS Foundation Trust; Warrington; On-site; GBP 26,000 - 27,000; Part time

Job summary

North Cheshire and Mersey NHS Foundation Trust is seeking an Insourcing and Elective Recovery Appointments Clerk (Band 3) for a fixed-term 6-month contract, 20 hours per week, based at Warrington Hospital. The role involves booking appointments, maintaining clinic templates and validating patients in line with Trust policies.

You will work under a Team Supervisor within the Outpatients Appointments Team, supporting referrals and ensuring timely patient access targets while delivering a high

Qualifications

• Minimum experience as basic level appointments clerk.
• Knowledge of Appointment Systems.
• Knowledge of Outpatients Waiting List policy.
• Knowledge of Lorenzo.
• Knowledge of the Insourcing and Outsourcing Process.

Responsibilities

• Maintain clinic templates, record referrals and appoint patients appropriately.
• Provide administrative support to the specialties associated with each Appointments team.
• Deliver administrative responsibilities within a focused and demanding environment.
• Ensure referrals are processed effectively using systems in place.

Skills

Appointment systems

Outpatients waiting list policy

Lorenzo

Insourcing/outsourcing

Interpersonal skills

Education

GCSE Maths

NVQ Level 3 equivalent

Tools

Windows-based applications

Job description

Main area Appointments Clerk Grade NHS AfC: Band 3 Contract Fixed term: 6 months (Contract until end of March 2027) Hours Part time - 20 hours per week Job ref 370-ADM3OPD-a2348

Employer North Cheshire and Mersey NHS Foundation Trust Employer type NHS Site Warrington Hospital Town Warrington Salary £25,760 - £27,476 pro rata, per annum Salary period Yearly Closing 07/10/2026 23:59 Interview date 12/10/2026

Insourcing and Elective Recovery Appointments Clerk

NHS AfC: Band 3

Job overview

The role of an Insourcing and Elective Recovery Appointments Clerk is varied and you will have many different responsibilities ranging from booking appointments and maintaining clinic templates to validating patients to ensure the appropriate outcome. You will be guided by a Team Supervisor who will provide support and leadership daily. You will be responsible for ensuring a smooth and efficient booking process for patients within the guidelines of following Trust policies.

The Outpatients Appointments Team consists of a Booking Team, Reception and a Contact Centre. We are a dynamic and varied team, committed to providing excellent patient experience and delivering high quality patient care. The Booking Teams are based in a large, busy open plan office, and each team is responsible for different specialties. Our teams have a strong worth ethic and provide support to each other during busy and high-pressure situations.

Main duties of the job

The main duties of an Appointments Clerk (Higher Level) is to maintain clinic templates, record referrals and appoint patients appropriately and in line with identified timescales and provide comprehensive administrative support to the specialties associated to each Appointments team. The successful candidate will be expected to accurately deliver administrative responsibilities within a focused and demanding environment.

Working for our organisation

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation

Our mission is to be exceptional for our patients, our communities and each other

Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn

Our approach to healthcare is founded on our four core values:

Kind – we are caring, supporting and respectful to everyone

Open – we are honest, transparent and open to new ways of working

Fair – we listen, value our differences and are inclusive to all

One team – we work well together and with our communities

We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.

We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.

Working at NCM means becoming part of a dedicated team of clinical and support staff who are passionate about keeping people well and supporting wellbeing.

Detailed job description and main responsibilities

Management of clinical sessions is required at this level and includes setting up, maintenance, cancelling and reducing in line with Directorate/Departmental rotas. The role involves working as part of a team administering appointments in line with Trust policies and procedures, ensuring referrals are processed effectively using systems in place and ensuring patient access targets are met.

FULL JOB DESCRIPTION ATTACHED

Person specification

Experience

• Minimum experience working as a basic level appointments clerk.
• Knowledge of Appointment Systems
• Working knowledge of Outpatients Waiting List policy
• Knowledge of Lorenzo.
• Knowledge of the Insourcing and Outsourcing Process

Qualifications

• GCSE Maths
• Demonstrable working experience, equivalent to NVQ Level 3

Skills, Knowledge and Comtencies

• Understanding of patient access targets and local policies.
• Good interpersonal skills and ability to relate to people with tact and diplomacy
• Able to maintain accurate patient records and patient information systems.
• Knowledge and experience of windows-based applications
• Experience of dealing with the general public and/or patients

Further Information

NCM hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship, there is a minimum set of criteria that must be met and not all roles are eligible. You can find more information on the Government website

Please review your eligibility and the eligibility of the role before submitting your application.

All advertised roles may close early if there are high numbers of suitable candidates.

Pre‑employment checks for applicants with previous NHS service will include confirmation of any Mutually Agreed Resignation Scheme (MARS), Voluntary Redundancy or Compulsory Redundancy payments received.

Application numbers

This vacancy is due to close on the advertised date. However, we reserve the right to close the vacancy early should we receive a high volume of suitable applications.