Booking Team Leader

East Cheshire; Macclesfield; On-site; GBP 28,000 - 31,000; Part time

Job summary

East Cheshire NHS Trust is seeking an organised, proactive leader to join the Outpatient Management Team in Macclesfield. You will oversee booking and administrative operations across outpatient clinics, ensuring timely appointments and adherence to Trust policies.

The role focuses on managing clinic sessions, staff rotas, and training, with reporting for performance and cost improvements. Previous NHS outpatient booking experience and team leadership are essential.

Qualifications

• Leadership and people-management experience in a healthcare setting.
• Knowledge of outpatient procedures and booking systems.
• Experience coordinating clinic schedules and changes.
• Strong communication for team leadership and stakeholder liaison.

Responsibilities

• Oversee day-to-day operations of the booking and administrative teams for outpatient services.
• Manage appointment capacity, waiting lists, changes and cancellations promptly and accurately.
• Provide visible leadership, supervise rotas, training and staff development to maintain high standards.
• Contribute to service planning, performance monitoring and cost-improvement initiatives.

Skills

Leadership

People management

Outpatient knowledge

Scheduling

Communication

Education

NVQ level 4/5 or foundation degree

Job description

Main area Outpatient Booking Grade NHS AfC: Band 4 Contract Permanent Hours Part time - 34 hours per week (Mon - Fri) Job ref 209-A-26-8319879

Site Macclesfield District Town Victoria Road, Macclesfield Salary £28,392 - £31,157 per annum, pro rata (subject to job matching) Salary period Yearly Closing 08/10/2026 23:59

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

Job overview

*Subject to job matching*

We are seeking an organised, proactive and people‑focused leader to join our Outpatient Management Team. In this pivotal role, you will support the smooth and efficient delivery of outpatient services across the organisation, ensuring clinics run effectively and patients receive timely appointments.

You will oversee the day‑to‑day operations of the booking and administrative teams, providing clear leadership, coordinating rotas, and ensuring staff are trained, supported and working to agreed standards. A key part of the role involves managing appointment capacity, maintaining accurate booking systems, and ensuring waiting lists and clinic changes are handled promptly and in line with Trust policies.

You will contribute to service planning, performance monitoring and continuous improvement, producing reports, supporting business planning and helping to deliver cost‑effective services.

We welcome applications from Graduate visa holders; it is important to note that you must have a minimum of 6 months before this expires at the start of your employment for training and operational reasons.

Main duties of the job

The post‑holder will support the Outpatient Management Team in the effective day‑to‑day running of all outpatient clinic locations, ensuring services are delivered smoothly and in line with Trust policies. They will oversee the coordination and maintenance of clinic sessions on the booking system, manage appointment capacity, and ensure waiting lists, short‑notice changes and cancelled appointments are handled promptly and accurately. The role includes providing visible leadership to the administrative and booking teams, managing rotas, supervising daily workload, conducting appraisals, identifying training needs and supporting staff development to maintain high standards of performance.

The post‑holder will contribute to business planning, service development and performance monitoring by producing reports, supporting financial reviews and helping to deliver cost‑improvement initiatives. They will ensure patient activity is recorded efficiently, liaise with internal departments to resolve booking queries, respond to complaints where appropriate, and maintain effective communication with staff and service users.

Please be advised we are unable to provide Skilled Worker Visa Sponsorship to non-UK residents.

Working for our organisation

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Detailed job description and main responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job you’re applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Person specification

Qualifications

• NVQ level 4 or 5, foundation degree Equivalent level of essential experience

Knowledge and Skills

• Knowledge across a range of outpatient procedures and systems acquired through work based training
• Awareness of current NHS priorities and targets
• Knowledge of NHS information systems
• Understanding of confidentiality and the Data Protection Act 1998
• Knowledge of relevant HR/Health and Safety policies and legislation
• Be flexible within the demands of the role and be self-motivated
• Be able to work within a team environment

Experience

• Previous team leader experience
• Experience of clinic scheduling and management of clinic changes
• Experience of instructing/training others
• Committed to developing individual staff and teams
• Experience of managing administrative services in an NHS setting
• Possess a level of outpatient booking experience usually gained by at least 3 years employment in the NHS

Further Information

• Please provide any additional relevant information to support your application. Please note that this is a non-scoring question.

Other Role Requirements

• Please refer to the job description and person specification for further details regarding the role requirements

Please read the guidance for applicants and completing the application form documents prior to completing your application form (documents are located below).

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.

The Trust may close any advertised post before the stated closing date. We recommend that you apply as soon as possible.

If you have not heard from us within 3 weeks of the advert closing date, regretfully you should assume that your application has been unsuccessful.