Waiting List Officer – Elective Booking & Scheduling Team

Stockport NHS Foundation Trust; Stockport; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

NHS pension scheme

Cycle to work scheme

Salary sacrifice schemes

NHS Staff discounts

Stockport Credit Union

Job summary

Stockport NHS Foundation Trust is recruiting a Waiting List Officer (Band 4) for the Elective Booking & Scheduling Team at Stepping Hill Hospital. The role involves managing waiting lists for elective surgery, ensuring targets are met, and coordinating admissions and pre-operative assessments.

The post requires GCSE-level education (or equivalent) with strong interpersonal skills, initiative, and the ability to adapt to changing priorities. Both full-time and part-time positions are available.

Qualifications

• Educated to GCSE standard or equivalent.
• Experience in a patient/customer focused environment.
• Awareness/understanding of Government Access targets desirable.
• Must be well organized with the ability to use own initiative and make independent decisions.

Responsibilities

• Lead role in managing waiting list for a group of consultants; cross-covering and supporting other specialties as required.
• Monitor waiting lists and daily work lists to meet Government Access Targets.
• Coordinate admission and pre-operative assessments.
• Act as named contact point liaising with patients, relatives, and medical staff.
• Address enquiries courteously while maintaining patient confidentiality.
• Ensure compliance with Trust policies (Health & Safety, Infection Control, Data Protection).
• Provide advice to patients regarding admission and waiting list status.
• Assist in training new staff in the department.

Skills

Interpersonal skills

Patient-focused

Independent decision making

Well organized

Education

GCSE standard or equivalent

Job description

Waiting List Officer - Elective Booking & Scheduling Team - Band 4 - Full Time & Part Time Position Available

We have an exciting opportunity to join our Elective Booking & Scheduling Team based at Stepping Hill Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies.

This post is varied and includes contact with patients and many Health Care Professionals.

We are looking for an individual with excellent interpersonal skills and the ability to work in an environment where demands and priorities change quickly.

We are looking for someone educated to a minimum of GCSE standard or with equivalent relevant experience, with experience working in a patient/customer focused environment. An awareness of Government Access targets would be desirable. You must be well organised, able to work on your own initiative and demonstrate confidence in independent decision making.

• To take a lead role in managing the waiting list of a group of consultants. This will involve cross covering and supporting other specialities when required to support the team and services.
• Monitor the waiting list and work list daily to ensure Government Access Targets are not breached.
• To co-ordinate admission and associated pre-operative assessment clinics.
• To act as a named contact point, liaising with patients and relatives, as well as medical representatives.
• To deal with enquiries from all service users in a helpful, courteous, and diplomatic manner.
• To ensure that patient confidentiality is always maintained.
• To ensure compliance with a range of Trust policies, i.e., Health & Safety, Infection Control Data Protection.
• To provide advice to patients in matters relating to admission (pre-and post-operative guidance etc.) and about their position on the waiting list.
• To assist in the training of new members of staff in the department, as required.

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits We Offer To You

• Between 27-33 days of annual leave plus bank holidays
• NHS pension scheme membership
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• NHS Staff discounts
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

For further details / informal visits contact: Name: Natalie Tilley Job title: Elective Booking & Scheduling Manager Email address: [e-mail] Telephone number: 0161 419 4201