Receptionist - Outpatients Department (Band 2)

Transformation Unit; Warrington; Hybrid; GBP 15,000 - 16,000; Part time

Job summary

North Cheshire & Mersey NHS Foundation Trust in Warrington is seeking a part-time Receptionist for the Outpatients Department (Band 2). The post is 22.5 hours per week over Monday, Tuesday and Friday, across Warrington and Halton sites.

You will book clinics, arrange follow-ups, code outpatient procedures, and maintain timely records; you will deliver a full reception service across hospital sites and community locations within the Trust.

Qualifications

• Experience of dealing with the public in a face-to-face setting.
• Previous reception experience, within a medical setting.
• Customer Care course.

Responsibilities

• Book patients into clinics and make follow up appointments using the hospital system.
• Accurately code Outpatient procedures and record outcomes and DNAs.
• Provide a full reception service to Outpatient areas across hospital sites and community locations.
• Work across Warrington, Halton and community services.

Skills

Experience dealing with public

Reception experience (medical)

Basic keyboard skills

Knowledge of in-house systems

Positive and enthusiastic approach

Adaptability to changing practices

Education

Customer Care course

Job description

Main area Reception Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 22.5 hours per week (To be worked over 3 days per week (Monday, Tuesday and Friday)) Job ref 370-ADM2OPD-A2177

Employer North Cheshire and Mersey NHS Foundation Trust Employer type NHS Site Warrington Hospital Town Warrington Salary £25,272 per annum, pro rata Salary period Yearly Closing 04/10/2026 23:59 Interview date 13/10/2026

Receptionist - Outpatients Department (Band 2)

NHS AfC: Band 2

Job overview

Part-time - 22.5 hours per week over days per week (Monday, Tuesday and Friday)

The main duties of the post will include booking patients into clinics and making follow up appointments as well as the accurate coding of Outpatient procedures, and ensuring all outcomes and DNAs are recorded in a timely manner. The post holder will provide a full and comprehensive reception service to Outpatient clinic areas across hospital sites and community locations.

Main duties of the job

Reception cover on a busy main Out-patient desk. You will be dealing with the public in a face to face setting. Booking patients into clinics using the hospital system. Making follow up appointments using Outcome system.

You will be expected to work across both sites Warrington, Halton and community services.

Working for our organisation

North Cheshire & Mersey NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

Detailed job description and main responsibilities

The duties of the post holder include booking patients into clinics and making follow up appointments as well as the accurate coding of Outpatient procedures, and ensuring all outcomes and DNAs are recorded in a timely manner. The post holder will provide a full and comprehensive reception service to Outpatient clinic areas across hospital sites and community locations.

FULL JOB DESCRIPTION ATTACHED

Person specification

Experience

• Experience of dealing with the public in a face-to-face setting.
• Previous reception experience, within a medical setting.

Qualifications

• Customer Care course

Skills, knowledge and competencies

• Basic keyboard skills
• Ability to adapt to changing practices.
• Have a positive and enthusiastic approach to work.
• Knowledge of in-house systems

Further Information

NCM hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship, there is a minimum set of criteria that must be met and not all roles are eligible. You can find more information on the Government website

Please review your eligibility and the eligibility of the role before submitting your application.

All advertised roles may close early if there are high numbers of suitable candidates.

Pre‑employment checks for applicants with previous NHS service will include confirmation of any Mutually Agreed Resignation Scheme (MARS), Voluntary Redundancy or Compulsory Redundancy payments received.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy is due to close on the advertised date. However, we reserve the right to close the vacancy early should we receive a high volume of suitable applications. We recommend submitting your application as soon as possible.