Elective Admissions Clerk

East Lancashire Hospitals NHS Trust; Burnley; On-site; GBP 26,000 - 27,000; Full time

Job summary

East Lancashire Hospitals NHS Trust in Burnley is seeking an organised clerk to join Elective Admissions. The role involves creating theatre lists and managing patient waiting times, based at Burnley General Hospital with occasional work at Royal Blackburn Hospital.

Candidates should have extensive clerical experience, NHS exposure, and proficiency with Cerner, PAS, and Microsoft Office. Full-time 37.5 hours, with a pro-rata option for part-time.

Qualifications

• Extensive clerical experience in a customer care environment.
• Proven telephone skills to the General Public.
• Previous NHS Experience.
• Some knowledge/understanding of current government targets.
• Familiar with Microsoft packages e.g. Word, Excel, Internet and Email.

Responsibilities

• Maintain ward lists and waiting times with accuracy and timeliness.
• Check patient details and demographics; update Cerner as required.
• Add patients to active waiting lists from referrals and clinic lists.
• Schedule pre-admission and notify patients of dates and reminders.
• Ensure 85% theatre utilisation and escalation of issues to the Team Leader.

Skills

Clerical experience

Telephone skills

NHS experience

Microsoft Office

Customer service

Education

GCSE English & Maths

Tools

Cerner

PAS system

Email client

Job description

Information aboutwork experience and work shadowing canbe found by clicking here .

Main area Surgical and Anaesthetics Services Grade Band 3 Contract Fixed term: 12 months (1 full time post and 1 part-time 30hr post) Hours Full time - 37.5 hours per week (1 x 37.5 hours Mon - Fri 9am -5 pm 1 x 30 hr post Mon - Fri between 9-5) Job ref 435-S134-26-B

Site Across East Lancashire Sites Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 07/10/2026 23:59

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

Elective Admissions is based at Burnley General Hospital, however on occasions there will be a requirement to work at the Royal Blackburn Hospital.

This is an exciting opportunity to join a busy team of clerks to gain knowledge and experience of creating theatre lists and managing patients waiting times.

Main duties of the job

We are looking an individual who is organised, reliable, computer literate, a good team player, keen to provide a good quality patient service and have the ability to rise to the challenges ahead.

The post holder will be responsible for the effective day to day management of their consultants theatre list achieving 85% theatre utilization, replacement of cancelled operations and achieving patient waiting time targets whilst providing an excellent customer service.

Working for our organisation

Elective Admissions is a valued service provider to the trust. We are responsible for the scheduling of patient admission dates for all elective surgery. Our goal is to achieve 85% theatre utilisation for approximately 90 consultants within General Surgery, Orthopeadics, Gynaecology, Urology, Ophthalmology, ENT, Max Fax, Chronic Pain and Cardiology. We are looking for an individual with a positive attitude and join our team of booking clerks to achieve to our targets, ensure patients are treated within 18weeks and provide a quality patient service.

Detailed job description and main responsibilities

• Ensure that the work area is tidy, signs and notices are in date and displayed correctly


• Check patients details and demographics and ensure that Cerner is updated


• Collect waiting list slips from clinic, post, fax machine and emails add to waiting list on pas


• On receipt of referral l into the department add all patients to the active waiting list.


• pre admit patients from collected slips, book POA if necessary and record in diary /template


• Action clinical suspend, clinical pauses and self-referrals on PAS system


• action pre-op outcomes


• Schedule patients in compliance with 18-week RTT date or by degree of urgency as directed by clinician


• Agree Operation dates with patients – using agreed direct patient communication pathway


• Send confirmation letter to patient


• Add patient to theatre man as soon as date agreed


• Comply with lockdown process and ensure all lists (apart from those on the EXCEPTION LIST) are fully booked 2-week prior to theatre date


• Check proposed utilisation is compliant with 85% utilisation


• print planned utilisation list and send with proforma e mail to all necessary contacts


• Action response from surgeon following proforma e-mail


• Ensure that any issues that prevent 85% utilisation or lockdown are escalated to Team Leader


• Action emails in timely manner


• Action telephone calls and answer machine messages in timely manner and ensure that messages are taken accurately and actioned appropriately i.e. passed to individual clerk or supervisor


• Replace patients identified on ERS report


• When requested track PTL to find patients suitable to transfer to another consultant


• Cover colleagues as required


• Distribute post


• Request health records for any short notice admissions


• Liaise with Multidisciplinary team


• Complete IR1 as necessary


• Complete all mandatory training annually


• Participate in annual appraisal /PDR

Person specification

Experience

• Extensive clerical experience in a customer care environment


• Proven telephone skills to the General Public


• Previous NHS Experience


• Some knowledge/understanding of current government targets


• Familiar with Microsoft packages e.g. Word, Excel, Internet and E – mail

Qualifications

• Ability to understand, absorb and comply with detailed procedures


• GCSE English and Maths level 4 or above or equivalent or equivalent experience


• Clear and accurate written and verbal communication at all levels of the organisation.


• Able to write and understand good English. Produce neat and accurate documentation.


• Friendly and caring manner – demonstrate ability in dealing sympathetically and sensitively with people.


• Able to work in a team, be supportive of team members

Learning ability

• Must possess good organisational skills


• Able to use own initiative and manage own workload whilst motivating colleages within own specialty in order to meet targets.

Other skills

• Able to keep information confidential.


• Ability to manage conflicting priorities whilst constant interruptions occur and be well organised in a busy environment.

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro‑ratio. For posts on Agenda for Change pay‑scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.


• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.


• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.


• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.

This cost is not applicable for a Volunteer post

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The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone [phone] or email [e-mail] write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.