Insights & Research Lead - 13 month FTC (Leeds)

ENGIE Group; Leeds; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Career development

Diverse environment

Job summary

ENGIE POWER LIMITED is seeking an Insights & Research Lead for a 13-month FTC in Leeds. You will oversee end-to-end insight projects, shape annual research programmes, and manage metrics such as NPS and Customer Experience to drive strategic decisions and business growth.

You will engage executives, translate complex data into actionable recommendations, and collaborate across Legal, Compliance, and Data Protection to ensure compliant research practices.

Qualifications

• Proven experience managing research and insight projects from scoping through to delivery, ideally in a B2B environment.
• Strong knowledge of the energy industry and the ability to translate complex data into clear, actionable recommendations.
• Experience engaging and influencing stakeholders at executive level with confidence and clarity.
• Excellent analytical skills with the ability to work across multiple data sources simultaneously.
• Proficiency in Microsoft Excel and PowerPoint for reporting and data visualisation.
• A degree-level qualification or equivalent; Market Research Society (MRS) training is a plus.

Responsibilities

• Lead end-to-end customer and competitor insight projects, delivering clear recommendations to senior stakeholders.
• Design and manage annual research programmes, including questionnaire development, agency management, and survey platform testing.
• Own key customer service metrics such as NPS, Customer Satisfaction, and Customer Experience, and drive improvements across the business.
• Develop and manage a Brand Tracker programme to measure market awareness and support executive-level brand positioning.
• Build tools and frameworks to monitor the competitor landscape and identify threats and opportunities for ENGIE.
• Report monthly to key stakeholders on insight programme outcomes and strategic findings.
• Collaborate with Legal, Compliance, and Data Protection teams to ensure all research activity meets internal policies.

Skills

Research management

Stakeholder engagement

Analytical thinking

Commercial mindset

Attention to detail

Data visualization

Education

Degree-level qualification

MRS training (preferred)

Tools

Microsoft Excel

PowerPoint

Job description

Insights & Research Lead - 13 month FTC (Leeds) Job Description Insights & Research Lead - 13 month FTC (Leeds) Posting Start Date: 9/11/26 Requisition ID: 72057

General information

Leeds, United Kingdom, LS12 1BE ENGIE POWER LIMITED Business Development / Sales / Marketing Fixed-Term Full - Time

At ENGIE, we are accelerating the energy transition for a more sustainable world. To do that, we need to deeply understand our customers, our markets, and our competitors. That is where you come in.

We have a 13 month FTC maternity opportunity for an Insights & Research Lead in our Leeds office. As Insights & Research Lead, you will shape how ENGIE Energy Supply UK listens, learns, and acts. Your work will directly influence strategic decisions, customer experience, and business growth.

Summary of what you will do

- Lead end-to-end customer and competitor insight projects, delivering clear recommendations to senior stakeholders.

- Design and manage annual research programmes, including questionnaire development, agency management, and survey platform testing.

- Own key customer service metrics such as NPS, Customer Satisfaction, and Customer Experience, and drive improvements across the business.

- Develop and manage a Brand Tracker programme to measure market awareness and support executive-level brand positioning.

- Build tools and frameworks to monitor the competitor landscape and identify threats and opportunities for ENGIE.

- Report monthly to key stakeholders on insight programme outcomes and strategic findings.

- Collaborate with Legal, Compliance, and Data Protection teams to ensure all research activity meets internal policies.

What you will bring to the role

- Proven experience managing research and insight projects from scoping through to delivery, ideally in a B2B environment.

- Strong knowledge of the energy industry and the ability to translate complex data into clear, actionable recommendations.

- Experience engaging and influencing stakeholders at executive level with confidence and clarity.

- Excellent analytical skills with the ability to work across multiple data sources simultaneously.

- Proficiency in Microsoft Excel and PowerPoint for reporting and data visualisation.

- A degree-level qualification or equivalent; Market Research Society (MRS) training is a plus.

- A curious, commercially minded mindset with strong attention to detail and a proactive approach.

Location

This is a hybrid role at our Leeds office where you will be based a min of 2 days per week.

What We Offer

- A stimulating and varied role at the heart of strategic decision-making within ENGIE Energy Supply UK.

- A diverse range of missions spanning customer insight, brand, competitor intelligence, and market strategy.

- A collaborative and friendly work environment where your contributions are visible and valued.

- Hybrid working arrangements that support flexibility and a healthy work-life balance.

- Real opportunities for career development within a global energy leader committed to your growth.

- The chance to build something meaningful, launching new insight programmes that shape the future of energy supply.

Our Commitment

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century.

ENGIE is committed to equal opportunity. We welcome applications from all backgrounds, regardless of gender, age, ethnicity, disability, sexual orientation, or any other characteristic. Every candidate is evaluated on their skills and potential.

If you need any reasonable adjustments during the recruitment process, please let us know. We are here to make sure the process works for you.

Business Unit: Supply & Energy Management Division: BP B2B UK Legal Entity: ENGIE POWER LIMITED Company Name: ENGIE UK Minimum Base Salary: Maximum Base Salary: Pay Basis: Annual

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.