Insights & Research Lead — Hybrid, 13-Month FTC

ENGIE UK; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

ENGIE UK is seeking an Insights & Research Lead for a 13-month FTC maternity cover at our Leeds office. You will shape how ENGIE Energy Supply UK listens, learns, and acts, impacting strategic decisions, customer experience, and business growth.

You will lead end-to-end insight projects, design annual research programmes, own key metrics like NPS and CSAT, and manage a Brand Tracker to guide executive-level branding and competitive positioning.

Qualifications

• Proven experience managing research and insight projects from scoping through to delivery, ideally in a B2B environment.
• Strong knowledge of the energy industry and the ability to translate complex data into clear, actionable recommendations.
• Experience engaging and influencing stakeholders at executive level with confidence and clarity.
• Excellent analytical skills with the ability to work across multiple data sources simultaneously.
• Proficiency in Microsoft Excel and PowerPoint for reporting and data visualisation.
• A degree-level qualification or equivalent; Market Research Society (MRS) training is a plus.

Responsibilities

• Lead end-to-end customer and competitor insight projects, delivering clear recommendations to senior stakeholders.
• Design and manage annual research programmes, including questionnaire development, agency management, and survey platform testing.
• Own key customer service metrics such as NPS, Customer Satisfaction, and Customer Experience, and drive improvements across the business.
• Develop and manage a Brand Tracker programme to measure market awareness and support executive-level brand positioning.
• Build tools and frameworks to monitor the competitor landscape and identify threats and opportunities for ENGIE.
• Report monthly to key stakeholders on insight programme outcomes and strategic findings.
• Collaborate with Legal, Compliance, and Data Protection teams to ensure all research activity meets internal policies.

Skills

Research management

Stakeholder engagement

Data analysis

Excel & PowerPoint

Education

Degree-level qualification

MRS training (nice to have)

Tools

Microsoft Excel

PowerPoint

Job description

ENGIE UK is seeking an Insights & Research Lead for a 13-month FTC maternity cover at our Leeds office. You will shape how ENGIE Energy Supply UK listens, learns, and acts, impacting strategic decisions, customer experience, and business growth.

You will lead end-to-end insight projects, design annual research programmes, own key metrics like NPS and CSAT, and manage a Brand Tracker to guide executive-level branding and competitive positioning.