Strategic Insights & Research Lead — Hybrid (Leeds)

Engie; Leeds; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Career development

Diverse projects

Global energy leader

Job summary

ENGIE Energy Supply UK is hiring an Insights & Research Lead in Leeds on a 13-month FTC maternity cover. You will shape how we listen, learn, and act, influencing strategic decisions, customer experience, and business growth.

In this hybrid role, you will lead end-to-end customer and competitor insight projects, manage annual research programmes, and own key metrics like NPS and CS. You will translate data into actionable recommendations for senior stakeholders.

Qualifications

• Proven experience managing research and insight projects from scoping to delivery, ideally in a B2B environment.
• Strong knowledge of the energy industry and ability to translate data into actionable recommendations.
• Experience engaging and influencing stakeholders at executive level with confidence and clarity.
• Excellent analytical skills with the ability to work across multiple data sources simultaneously.
• Degree-level qualification or equivalent; MRS training is a plus.
• A curious, commercially minded mindset with strong attention to detail.

Responsibilities

• Lead end-to-end customer and competitor insight projects with clear recommendations for senior stakeholders.
• Design and manage annual research programmes including questionnaire development, agency management, and survey testing.
• Own key customer metrics such as NPS, CSAT, and Customer Experience; drive improvements.
• Develop and manage a Brand Tracker programme to measure market awareness and support brand positioning.
• Build tools/frameworks to monitor the competitor landscape and identify threats and opportunities.
• Report monthly to stakeholders on insight outcomes and strategic findings.
• Collaborate with Legal, Compliance, and Data Protection to ensure compliant research activity.

Skills

Stakeholder engagement

Research program design

Data visualization

Excel

PowerPoint

B2B experience

Brand tracking

Agency management

Statistical analysis

Communication

Education

Degree-level qualification in a relevant field

Market Research Society (MRS) training

Tools

Excel

PowerPoint

Job description

ENGIE Energy Supply UK is hiring an Insights & Research Lead in Leeds on a 13-month FTC maternity cover. You will shape how we listen, learn, and act, influencing strategic decisions, customer experience, and business growth.

In this hybrid role, you will lead end-to-end customer and competitor insight projects, manage annual research programmes, and own key metrics like NPS and CS. You will translate data into actionable recommendations for senior stakeholders.